Compare ITSM Software Pricing | Sign Up for Free Trial of ITIL Solution

Feature List

STARTER

$19

/agent/month, billed annually

$29

/agent/month, billed monthly

GROWTH

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

PRO

$89

/agent/month, billed annually

$109

/agent/month, billed monthly

ENTERPRISE

$109

/agent/month, billed annually

$129

/agent/month, billed monthly

IT Service Management
Service Catalog and Request Management
Self Service
Knowledge Management
Incident Management
Problem Management
Release Management
Change Management
Channels - Email, phone, chat, widget
Request for Change
Freddy Virtual Agent on MS Teams and Slack
SLA Policy	Single	Multiple	Multiple	Multiple
MSP Mode
Multilingual Knowledge base

IT Operations Management
Out of the box monitoring tools integration
Alert Normalisation
Alert Grouping
Automatic Incident Creation
Alert Reporting

IT Asset Management
IT Inventory Management
Asset Auto-discovery
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
Contract Management
SaaS Management (Add-on)
QR and Asset Barcode Scanner

Project Portfolio Management
Agile, Waterfall and Hybrid Modes
Project Templates
Project Cloning
Private Projects
Gantt and Roadmap Planning
Kanban Board
Time Tracking
Bug Tracking
Test Case Management
Smart Delay Prediction
Collaborate with @mentions
Reporting on Project tasks
Sprint Insights
Custom Task Types
Custom Task Statuses
Custom Task Fields
Custom Task Workflows
Project Management Access for Requesters @ $15 /user/month

Enterprise Service Management
Employee Onboarding

Agent Productivity and Automations
Task Management
Canned Responses
Webhooks
Public and Private Notes in Tickets
Tags
Integrated Game Mechanics
Occassional Agents
Custom Agent Dashboard
Agent Collision Detection
Solution Article Suggester - Freddy
Canned Response Suggester - Freddy
Ticket Field Predictions - Freddy
Insight Inspector - Freddy
ML Powered Thank you Detector - Freddy
CSAT Surveys
Time Tracking
Round Robin Ticket Assignment
Workflow Automator
Scheduler
Orchestration Apps and Reports
Orchestration transactions	1000 txns/mo/acc	2000 txns/mo/acc	5000 txns/mo/acc	20000 txns/mo/acc
Execution Logs
Approval Workflows
Business Rules
Priority Matrix

Platforms
Sandbox
Marketplace
Freshservice for Android
Freshservice for IOS
API Access	100 API Calls/min	200 API Calls/min	400 API Calls/min	500 API Calls/min
Freshservice-Freshdesk integration

Security and Controls
Data Center Location
GDPR
SOC 2
Custom SSL Certificate
Single Sign on
Domain Restriction
IP Range Restriction
Audit Logs
Multiple Portal Languages
Custom Domain Mapping
Portal Customization
Multiple Business Hours
Custom Mailbox
Access Control	Starter	Starter	Pro	Pro

Reporting and Analytics
Analytics Starter
Analytics Pro
Team Dashboards

Customer Support
Documentation
Community forums
24/7 Email Support
24/5 Phone Support
24/7 Chat Support

Find the right-sized plan that suits your organization the best

Feature List

$19

€15

R290

£15

₹999

A$25

R$105

$49

€40

R750

£40

₹2499

A$70

R$275

$89

€75

R1365

£70

₹3999

A$125

R$495

$109

€95

R1670

£85

₹4999

A$155

R$605

Start your journey to delight your employees now!