MONTHLY
YEARLY
Feature list
BLOSSOM
$ 19

/agent/month

Unlimited End Users
GARDEN
$ 49

/agent/month

Unlimited End Users

Asset pricing
ESTATE
$ 79

/agent/month

Unlimited End Users

Asset pricing
FOREST
$ 99

/agent/month

Unlimited End Users

Asset pricing

Yearly Billing Only
SERVICE MANAGEMENT
Incident Management
Problem Management
Change Management
Change Lifecycle Management
CAB Approvals
CAB Huddle
Release Management
Contract Management
Software License Management
Project Management
Gantt Chart
Timeline Views
AGENT PRODUCTIVITY
Custom Agent Dashboard
Workflow Automator
Scheduler
Approval Workflows
Round Robin
Webhooks
ML Powered Field Suggester
ML Powered Thank You detector
Integrated Game Mechanics
Task Management
Canned Response
Discuss
Public and Private Notes
Occasional Agents
Tags
Priority Matrix
Time Tracking
Agent Collision
Business Rules
END USER EXPERIENCE
Email Channel
Self Service Portal
Conversational Portal
Knowledge Base
Customer Satisfaction Survey
Service Catalog
Employee Onboarding
Request for Change (RFC)
ITAM/CMDB
IT inventory management
Asset Auto Discovery
Asset Lifecycle Management
Software Asset Management (SAM)
Asset Relationship Mapping
QR and Barcode Asset Scanner
ANALYTICS BASIC
Curated Reports
Export Reports
Basic Filters
ANALYTICS PRO
Analytics basic
Custom Reports
Advanced Filters
Scheduled Reports
AI-Powered Ask Freddy
Presentation Mode
PLATFORM
Custom Domain Mapping
Unlimited Mailboxes
SLA Policies
Multiple SLA Policies
Multiple Business Hours
Multiple Portal Languages
Portal Customization
Custom Mailbox
MSP
Sandbox
Audit Logs
API Access
1000 API Calls/hour
2500 API Calls/hour
5000 API Calls/hour
7500 API Calls/hour
Marketplace
Calendar
Announcements
Notification Centre
iOS and Android Apps
SECURITY AND COMPLIANCE
Single Sign On (SSO)
Observers in Agent Groups
GDPR
SOC2
HIPAA
Domain Restriction
1 Free Custom SSL
Custom Agent Roles
IP Restriction
Group Specific Roles

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