Feature List

STARTER

$19

Billed Annually*

$29

Billed Monthly*

 

*/agent/month

STARTER

€15

Billed Annually*

25

Billed Monthly*

 

*/agent/month

STARTER

R290

Billed Annually*

R445

Billed Monthly*

 

*/agent/month

STARTER

£15

Billed Annually*

£25

Billed Monthly*

 

*/agent/month

STARTER

₹999

Billed Annually*

₹1499

Billed Monthly*

 

*/agent/month

STARTER

A$25

Billed Annually*

A$40

Billed Monthly*

 

*/agent/month

STARTER

R$105

Billed Annually*

R$160

Billed Monthly*

 

*/agent/month

GROWTH

$49

Billed Annually*

$59

Billed Monthly*

 

*/agent/month

GROWTH

€40

Billed Annually*

€50

Billed Monthly*

 

*/agent/month

GROWTH

R750

Billed Annually*

R905

Billed Monthly*

 

*/agent/month

GROWTH

£40

Billed Annually*

£45

Billed Monthly*

 

*/agent/month

GROWTH

₹2499

Billed Annually*

₹2999

Billed Monthly*

 

*/agent/month

GROWTH

A$70

Billed Annually*

A$85

Billed Monthly*

 

*/agent/month

GROWTH

R$275

Billed Annually*

R$330

Billed Monthly*

 

*/agent/month

PRO

$89

Billed Annually*

$109

Billed Monthly*

 

*/agent/month

PRO

€75

Billed Annually*

€95

Billed Monthly*

 

*/agent/month

PRO

R1365

Billed Annually*

R1670

Billed Monthly*

 

*/agent/month

PRO

£70

Billed Annually*

£85

Billed Monthly*

 

*/agent/month

PRO

₹3999

Billed Annually*

₹4999

Billed Monthly*

 

*/agent/month

PRO

A$125

Billed Annually*

A$155

Billed Monthly*

 

*/agent/month

PRO

R$495

Billed Annually*

R$605

Billed Monthly*

 

*/agent/month

ENTERPRISE

$109

Billed Annually*

$129

Billed Monthly*

 

*/agent/month

ENTERPRISE

€95

Billed Annually*

€110

Billed Monthly*

 

*/agent/month

ENTERPRISE

R1670

Billed Annually*

R1975

Billed Monthly*

 

*/agent/month

ENTERPRISE

£85

Billed Annually*

£100

Billed Monthly*

 

*/agent/month

ENTERPRISE

₹4999

Billed Annually*

₹5999

Billed Monthly*

 

*/agent/month

ENTERPRISE

A$155

Billed Annually*

A$185

Billed Monthly*

 

*/agent/month

ENTERPRISE

R$605

Billed Annually*

R$720

Billed Monthly*

 

*/agent/month

Service Management
Incident Management
Self Service
Knowledge Management
CSAT Surveys
Channels - Email, phone, chat, widget
Service Catalog and Request Management
Time Tracking
Employee Onboarding
MSP Mode
Problem Management
Change Management
Release Management
Request for Change
Freddy Virtual Agent on MS Teams and Slack
CMDB/Asset Management
IT Inventory Management
Asset Auto-discovery
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
QR and Asset Barcode Scanner
Software Asset Management
Contract Management
SaaS Management (Add-on)
IT Project Management
Agile, Waterfall and Hybrid Modes
Project Templates
Project Cloning
Private Projects
Gantt and Roadmap Planning
Kanban Board
Time Tracking
Bug Tracking
Test Case Management
Smart Delay Predicition
Collaborate with @mentions
Reporting on Project tasks
Sprint Insights
Custom Task Types
Custom Task Statuses
Custom Task Fields
Custom Task Workflows
Project Management Access for Requesters @ $15 /user/month
Alert Management
Out of the box monitoring tools integration
Alert Normalisation
Alert Grouping
Automatic Incident Creation
Alert Reporting
Agent Productivity
Task Management
Canned Responses
Webhooks
Public and Private Notes in Tickets
Tags
Integrated Game Mechanics
Occassional Agents
Custom Agent Dashboard
Agent Collision Detection
Solution Article Suggester - Freddy
Canned Response Suggester - Freddy
Ticket Field Predictions - Freddy
Insight Inspector - Freddy
ML Powered Thank you Detector - Freddy
Service Management Automation
Round Robin Ticket Assignment
Workflow Automator
Scheduler
OOTB Orchestration apps
Orchestration transactions
1000 txns/mo/acc
2000 txns/mo/acc
5000 txns/mo/acc
20,000 txns/mo/acc
Orchestration Report
Execution Logs
Approval Workflows
Business Rules
Priority Matrix
SLA Management
SLA Policies
Multiple SLA Policies
Self Service
Knowledge Base
Self Service Portal
Freddy Virtual Agent on MS Teams
Reporting and Analytics
Analytics Starter - Curated Reports
Analytics Starter - Export Reports
Analytics Starter - Basic Filters
Analytics Pro - Custom Reports
Analytics Pro - Advanced Filters
Analytics Pro - Scheduled Reports
Team Dashboards
Analytics Pro - AI Powered Ask Freddy
Customizations
Multiple Portal Languages
Custom Domain Mapping
Portal Customization
Multiple Business Hours
Custom Mailbox
API Access
100 API Calls/min
200 API calls/min
400 API calls/min
500 API calls/min
Security
Data Center Location
GDPR
SOC 2
Custom SSL Certificate
Single Sign on
Domain Restriction
IP Range Restriction
Sandbox
Audit Logs
HIPAA
Access Management
Access Controls - Starter
Access Controls - Pro
Apps
Orchestration Marketplace
Marketplace
Mobile Service Management
Freshservice for Android
Freshservice for IOS
Customer Support
Knowledge Base
Community forums
24/7 Email Support
24/5 Phone Support
24/7 Chat Support

 

All prices are exclusive of applicable taxes

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