Feature List

STARTER

$19

/agent/month, billed annually

$29

/agent/month, billed monthly

STARTER

€15

/agent/month, billed annually

25

/agent/month, billed monthly

 

STARTER

R290

/agent/month, billed annually

R445

/agent/month, billed monthly

 

STARTER

£15

/agent/month, billed annually

£25

/agent/month, billed monthly

 

STARTER

₹999

/agent/month, billed annually

₹1499

/agent/month, billed monthly

 

STARTER

A$25

/agent/month, billed annually

A$40

/agent/month, billed monthly

 

STARTER

R$105

/agent/month, billed annually

R$160

/agent/month, billed monthly

 

GROWTH

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

GROWTH

€40

/agent/month, billed annually

€50

/agent/month, billed monthly

 

GROWTH

R750

/agent/month, billed annually

R905

/agent/month, billed monthly

 

GROWTH

£40

/agent/month, billed annually

£45

/agent/month, billed monthly

 

GROWTH

₹2499

/agent/month, billed annually

₹2999

/agent/month, billed monthly

 

GROWTH

A$70

/agent/month, billed annually

A$85

/agent/month, billed monthly

 

GROWTH

R$275

/agent/month, billed annually

R$330

/agent/month, billed monthly

 

PRO

$89

/agent/month, billed annually

$109

/agent/month, billed monthly

PRO

€75

/agent/month, billed annually

€95

/agent/month, billed monthly

 

PRO

R1365

/agent/month, billed annually

R1670

/agent/month, billed monthly

 

PRO

£70

/agent/month, billed annually

£85

/agent/month, billed monthly

 

PRO

₹3999

/agent/month, billed annually

₹4999

/agent/month, billed monthly

 

PRO

A$125

/agent/month, billed annually

A$155

/agent/month, billed monthly

 

PRO

R$495

/agent/month, billed annually

R$605

/agent/month, billed monthly

 

ENTERPRISE

$109

/agent/month, billed annually

$129

/agent/month, billed monthly

ENTERPRISE

€95

/agent/month, billed annually

€110

/agent/month, billed monthly

 

ENTERPRISE

R1670

/agent/month, billed annually

R1975

/agent/month, billed monthly

 

ENTERPRISE

£85

/agent/month, billed annually

£100

/agent/month, billed monthly

 

ENTERPRISE

₹4999

/agent/month, billed annually

₹5999

/agent/month, billed monthly

 

ENTERPRISE

A$155

/agent/month, billed annually

A$185

/agent/month, billed monthly

 

ENTERPRISE

R$605

/agent/month, billed annually

R$720

/agent/month, billed monthly

 

IT Service Management
Service Catalog and Request Management
Self Service
Knowledge Management
Incident Management
Problem Management
Release Management
Change Management
Channels - Email, phone, chat, widget
Request for Change
Freddy Virtual Agent on MS Teams and Slack
SLA Policy
Single
Multiple
Multiple
Multiple
MSP Mode
Multilingual Knowledge base 
IT Operations Management
Out of the box monitoring tools integration
Alert Normalisation
Alert Grouping
Automatic Incident Creation
Alert Reporting
IT Asset Management
IT Inventory Management
Asset Auto-discovery
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
Contract Management
SaaS Management (Add-on)
QR and Asset Barcode Scanner
Project Portfolio Management
Agile, Waterfall and Hybrid Modes
Project Templates
Project Cloning
Private Projects
Gantt and Roadmap Planning
Kanban Board
Time Tracking
Bug Tracking
Test Case Management
Smart Delay Prediction
Collaborate with @mentions
Reporting on Project tasks
Sprint Insights
Custom Task Types
Custom Task Statuses
Custom Task Fields
Custom Task Workflows
Project Management Access for Requesters @ $15 /user/month
Enterprise Service Management
Employee Onboarding
Agent Productivity and Automations
Task Management
Canned Responses
Webhooks
Public and Private Notes in Tickets
Tags
Integrated Game Mechanics
Occassional Agents
Custom Agent Dashboard
Agent Collision Detection
Solution Article Suggester - Freddy
Canned Response Suggester - Freddy
Ticket Field Predictions - Freddy
Insight Inspector - Freddy
ML Powered Thank you Detector - Freddy
CSAT Surveys
Time Tracking
Round Robin Ticket Assignment
Workflow Automator
Scheduler
Orchestration Apps and Reports
Orchestration transactions
1000 txns/mo/acc
2000 txns/mo/acc
5000 txns/mo/acc
20000 txns/mo/acc
Execution Logs
Approval Workflows
Business Rules
Priority Matrix
Platforms
Sandbox
Marketplace
Freshservice for Android
Freshservice for IOS
API Access
100 API Calls/min
200 API Calls/min
400 API Calls/min
500 API Calls/min
Freshservice-Freshdesk integration
Security and Controls
Data Center Location
GDPR
SOC 2
Custom SSL Certificate
Single Sign on
Domain Restriction
IP Range Restriction
Audit Logs
Multiple Portal Languages
Custom Domain Mapping
Portal Customization
Multiple Business Hours
Custom Mailbox
Access Control
Starter
Starter
Pro
Pro
Reporting and Analytics
Analytics Starter 
Analytics Pro 
Team Dashboards
Customer Support
Documentation
Community forums
24/7 Email Support
24/5 Phone Support
24/7 Chat Support

 

All prices are exclusive of applicable taxes

Start your journey to delight your employees now!