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Feature List

STARTER

$19

Billed Annually*

$29

Billed Monthly*

*/agent/month

GROWTH

$49

Billed Annually*

$59

Billed Monthly*

*/agent/month

PRO

$89

Billed Annually*

$109

Billed Monthly*

*/agent/month

ENTERPRISE

$109

Billed Annually*

$129

Billed Monthly*

*/agent/month

Service Management
Incident Management
Self Service
Knowledge Management
CSAT Surveys
Channels - Email, phone, chat, widget
Service Catalog and Request Management
Time Tracking
Employee Onboarding
MSP Mode
Problem Management
Change Management
Release Management
Request for Change
Freddy Virtual Agent on MS Teams and Slack

CMDB/Asset Management
IT Inventory Management
Asset Auto-discovery
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
QR and Asset Barcode Scanner
Software Asset Management
Contract Management
SaaS Management (Add-on)

IT Project Management
Agile, Waterfall and Hybrid Modes
Project Templates
Project Cloning
Private Projects
Gantt and Roadmap Planning
Kanban Board
Time Tracking
Bug Tracking
Test Case Management
Smart Delay Predicition
Collaborate with @mentions
Reporting on Project tasks
Sprint Insights
Custom Task Types
Custom Task Statuses
Custom Task Fields
Custom Task Workflows
Project Management Access for Requesters @ $15 /user/month

Alert Management
Out of the box monitoring tools integration
Alert Normalisation
Alert Grouping
Automatic Incident Creation
Alert Reporting

Agent Productivity
Task Management
Canned Responses
Webhooks
Public and Private Notes in Tickets
Tags
Integrated Game Mechanics
Occassional Agents
Custom Agent Dashboard
Agent Collision Detection
Solution Article Suggester - Freddy
Canned Response Suggester - Freddy
Ticket Field Predictions - Freddy
Insight Inspector - Freddy
ML Powered Thank you Detector - Freddy

Service Management Automation
Round Robin Ticket Assignment
Workflow Automator
Scheduler
OOTB Orchestration apps
Orchestration transactions	1000 txns/mo/acc	2000 txns/mo/acc	5000 txns/mo/acc	20,000 txns/mo/acc
Orchestration Report
Execution Logs
Approval Workflows
Business Rules
Priority Matrix

SLA Management
SLA Policies
Multiple SLA Policies

Self Service
Knowledge Base
Self Service Portal
Freddy Virtual Agent on MS Teams

Reporting and Analytics
Analytics Starter - Curated Reports
Analytics Starter - Export Reports
Analytics Starter - Basic Filters
Analytics Pro - Custom Reports
Analytics Pro - Advanced Filters
Analytics Pro - Scheduled Reports
Team Dashboards
Analytics Pro - AI Powered Ask Freddy

Customizations
Multiple Portal Languages
Custom Domain Mapping
Portal Customization
Multiple Business Hours
Custom Mailbox
API Access	100 API Calls/min	200 API calls/min	400 API calls/min	500 API calls/min

Security
Data Center Location
GDPR
SOC 2
Custom SSL Certificate
Single Sign on
Domain Restriction
IP Range Restriction
Sandbox
Audit Logs
HIPAA

Access Management
Access Controls - Starter
Access Controls - Pro

Apps
Orchestration Marketplace
Marketplace

Mobile Service Management
Freshservice for Android
Freshservice for IOS

Customer Support
Knowledge Base
Community forums
24/7 Email Support
24/5 Phone Support
24/7 Chat Support

All prices are exclusive of applicable taxes

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