Conversational Support

Requesters can now chat with the Virtual Agent in the most natural way possible to get work done. Virtual Agent uses NLU to provide users with relevant articles based on their query.

Ticket Deflection

Deflect your L1 tickets with Virtual Agent and relieve service desk agents from monotonous and repetitive tasks.

Value for time

The pre-trained virtual agent can be deployed without any additional cost or loss of agent hours, deflecting tickets and automating tasks right from day 1.

On-demand information

Users can make use of pre-defined virtual agent commands to check ticket status and approve/reject pending requests.

Hear what our customers say about Virtual Agent

Ali Chitsaz, Senior Manager at Taylormade Golf Company shares best practices from real-world implementation of ITSM Virtual Agent powered by AI.