For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
The Freshservice Virtual Agent provides a best-in-class unified employee experience with an intelligent and predictive conversational AI solution. Configure and deploy Freshservice Virtual Agent for use on Microsoft Teams. It is available for free with your Freshservice Enterprise Plan.
Empower your employees to chat 24*7 with the Virtual Agent using natural language to get their queries resolved. Virtual Agent uses pre-trained NLP to understand frequently used terms and provides relevant responses. Connect your Virtual Agent with your orchestration capabilities to instantly fulfil service requests such as password reset, adding employees to an email distribution list, granting access to software tools, etc.
Configure and set up your Virtual Agent on Microsoft Teams in just a few clicks. Bring on-demand self service support in channels your employees frequently use.
Deflect your L1 tickets with Virtual Agent and relieve your service desk agents from monotonous and repetitive tasks.
Get instant access to performance insights with an out-of-the-box report on performance and thereby improve your employee experience by optimizing your knowledge base and service catalog for better results.
Ali Chitsaz, Senior Manager at Taylormade Golf Company shares best practices from real-world implementation of ITSM Virtual Agent powered by AI.
Provide delightful and positive employee experiences by offering on-demand self-service.
Learn how to get started with Virtual Agent.
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