Precious time can be saved and non-desk productivity can be improved significantly if an agent can easily manage a ticket ‘on the go’. Through the Freshservice app an agent can get instant information about a ticket, quickly assign tickets that are unallocated or resolve a ticket while being liberated from the service desk.
Approvals often become bottlenecks that cause unnecessary delays in the fulfilment of service requests. Let’s face it – managers don’t set aside time to sift through approval requests in their inbox. The Freshservice app sends them instant alerts. They can view the details and approve (or reject) it in a matter of seconds. You can act on the request sooner and fulfil it faster.
Managing assets throughout their lifecycle is not easy, especially when there are thousands of them. Freshservice lets you discover assets dynamically, but some cases call for more hands-on tracking mechanism. The Freshservice app comes with a barcode/QR code scanner to help you with that. You can tag assets with barcodes and use the app to quickly add new ones to the inventory. You can even pull up all the information you need about existing assets with a quick scan.
