For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Seamless collaboration between Freshdesk & Freshservice throughout ticket lifecycle
The robust integration capability will allow both internal and external agents to collaborate on a query effortlessly. The contextual information from either platform will flow seamlessly and bridge the gap without any complex configuration requirements.
Your internal team at Freshservice can optimize their FCR (First contact resolution) or resolution time through a holistic view of the customer ticket created in Freshdesk without back and forth to collect more information.
Your internal agent will prioritize critical customer tickets wherever helping hands are required by external support agents. The internal agents will distinguish the severity, status, and other pivotal attributes of the Freshdesk ticket within Freshservice. Not only this but changes made on these attributes on one platform will sync back to the other platform in real-time.
Keep a tab on your internal agent performance and contribution through frequent reports that list different success metrics on Freshservice. Develop a trend analysis and use insights to strategize future moves
Eliminate lag time and redundancy across responses from multiple stakeholders and improve customer satisfaction through fluid communication using Freshdesk & Freshservice automation.
Enhance seamless collaboration with the customer support team
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