The all in one customer engagement suite
Manage IT services of multiple companies seamlessly with Freshservice! Freshservice lets you customize for every customer.
Switch to MSP mode within Freshservice without losing any functionality. Add companies that you manage, and associate relevant contacts to a company. Create one or more email inboxes to communicate with your customers. Automatically associate new users with a company, based on their email domains.
Create multiple portals for your customers, each with a unique URL and a customized user interface. Customize these portals with themes and knowledge base articles specific to each customer. Enable single sign-on functionality for these portals. Access the tickets created from each of these portals as a consolidated list in the Tickets module.
Provide your customers with a smart, hassle-free portal, similar to shopping. Categorize your service offerings into relevant service categories. Automate and simplify the request fulfillment process with a workflow automator.
Freshservice Marketplace (link to the marketplace) supports third-party integrations for time tracking, billing, customer contract hours management, remote assistance, and more.
Setup and configure at ease with a modern and intuitive UI that requires minimal or no training.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in-person.
Access all relevant knowledge and information from anywhere, on any device.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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