Auto-assign tickets to the right agents or groups, setup multilevel approvals, and automate processes like travel desk approvals, employee onboarding, etc. using workflow automator. Our simple drag and drop interface and out of the box workflows were designed to get you started right away.
Define your own trigger rules with Scenario Automation and Observer to perform tasks and actions as necessary across modules – be it incident, problem, change, or release.
Escalate tickets automatically or send notifications about SLA breaches by pre-defining automation rules to suit your ticket priorities.
Gain visibility into your service delivery by keeping track of your performance against SLAs.
Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requests on time.
You can automate the entire approval workflow across modules in the service desk so no change or event is missed.
With Supervisor, an automation feature, create your own set of rules to monitor all the tickets in the service desk.
Follow up on issues like pending responses and escalates overdue tickets, among others, and run every hour to clear bottlenecks.