All Features IT Service Desk Automation

Automate internal processes using workflow automator

Auto-assign tickets to the right agents or groups, setup multilevel approvals, and automate processes like travel desk approvals, employee onboarding, etc. using workflow automator. Our simple drag and drop interface and out of the box workflows were designed to get you started right away.

The workflow automator can be used to create workflows that trigger webhooks  when a particular event occurs. The callback URL for this webhook can be tested while setting up the action.

Automate problems, changes, and releases

Define your own trigger rules with Scenario Automation and Observer to perform tasks and actions as necessary across modules – be it incident, problem, change, or release.

Manage SLA violations with automation

Escalate tickets automatically or send notifications about SLA breaches by pre-defining automation rules to suit your ticket priorities.

Gain visibility into your service delivery by keeping track of your performance against SLAs.

Auto assign requests and send for approvals

Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requests on time.

You can automate the entire approval workflow across modules in the service desk so no change or event is missed.

Monitor all events in the service desk

With Supervisor, an automation feature, create your own set of rules to monitor all the tickets in the service desk.

Follow up on issues like pending responses and escalates overdue tickets, among others, and run every hour to clear bottlenecks.