MONTHLY
YEARLY
Feature list
SPROUT
FREE

up to 3 agents

BLOSSOM
$29

/agent/month billed yearly monthly

per additional asset

GARDEN
$49

/agent/month billed yearly monthly

per additional asset

ESTATE
$79

/agent/month billed yearly monthly

per additional asset

FOREST
$79

/agent/month billed yearly monthly

Custom Asset Pricing

Incident Management
Email Ticketing (Channels)
Canned Responses
Task Management
Priority Matrix
Automatic Ticket Assignment
SLA Management
Scheduler
Agent Collision
Customer Satisfaction Surveys
Agent Time Tracking
Self-service Portal
Knowledge Base
Auto-suggest Solutions
Round Robin Ticket Assignment
Integrated Game Mechanics
Gamification Arcade/Leaderboard/Quests
Request Fulfilment
Service Catalog
Approval Workflows
ITIL-aligned Capabilities
Problem Management
Change Management
Release Management
IT Asset Management (ITAM)
Inventory Management
Asset Auto-discovery
Asset Lifecycle Management
Contract Management
Software License Management
QR & Barcode Asset Scanner
Managed Assets
100 assets
100 assets
100 assets
100 assets
100 assets
CMDB/ Configuration Management
CI Relationship Mapping
ITSM Process Integration
Impact Analysis
Mobile Service Desk
Freshservice for iOS
Freshservice for Android
Mobile Optimized web app
Reporting
Standard Reports
Custom Reports
Schedule Reports
IT Project Management
Project Management
Platform
Custom Mailbox
Portal Customization
Multiple Portal Languages
Customizable Agent Roles
Drag-and-drop Form Customizer
Multiple Business Hours
Workflow Automation Tools
Apps aka Integrations
MSP Plugin
Unlimited Mailboxes
Custom Domain Mapping
Announcements
End Users
100 End Users
Unlimited
Unlimited
Unlimited
Unlimited
Security
IP Whitelisting
1 Free Custom SSL
Helpdesk Restriction
Single Sign On (SSO)
Enterprise Features
Customer Success Manager
1 Hour Support SLA
Data Center Location
99.9% Uptime SLA