MONTHLY
YEARLY
Feature list
BLOSSOM
$19

/agent/month

GARDEN
$49

/agent/month

Asset pricing

ESTATE
$79

/agent/month

Asset pricing

FOREST
$99

/agent/month

Asset pricing

Incident Management
Email Ticketing (Channels)
Canned Responses
Task Management
Automatic Ticket Assignment
SLA Management
Scheduler
Customer Satisfaction Surveys
Team Huddle
Self-service Portal
Knowledge Base
Auto-suggest Solutions
Smart Automator
Agent Time Tracking
Agent Collision
Multiple SLAs
Priority Matrix
Form templates
Round Robin Ticket Assignment
Integrated Game Mechanics
Gamification Arcade/Leaderboard/Quests
Request Fulfilment
Approval Workflows
Service Catalog
ITIL-aligned Capabilities
Problem Management
Change Management
Release Management
IT Asset Management (ITAM)
Inventory Management
Asset Auto-discovery
Asset Lifecycle Management
Software Asset Management
QR & Barcode Asset Scanner
Managed Assets
Contract Management
Software License Management
CMDB/ Configuration Management
CI Relationship Mapping
ITSM Process Integration
Impact Analysis
Mobile Service Desk
Freshservice for iOS
Freshservice for Android
Mobile Optimized web app
Reporting
Standard Reports
Custom Reports
Schedule Reports
Analytics
IT Project Management
Project Management
Platform
Workflow Automation Tools
Marketplace
Drag-and-drop Form Customizer
Announcements
Notification Center
Unlimited End Users
Custom Domain Mapping
Multiple Business Hours
QR & Barcode Asset Scanner
Unlimited Mailboxes
Multiple Portal Languages
MSP Mode
Customizable Agent Roles
Custom Mailbox
Portal Customization
API Access
1000 API calls/hour
2500 API calls/hour
5000 API calls/hour
7500 API calls/hour
Security
Single Sign On (SSO)
Domain Whitelisting
1 Free Custom SSL
IP Whitelisting
Enterprise Features
Customer Success Manager
1 Hour Support SLA
Data Center Location
Audit Logs