See more

The Freshservice Advantage

Platform

Cloud-based, ITIL aligned, and enables HIPAA compliance

Know more

Partnership

The Freshworks Promise -

With you at every step of the way

Know more

Pricing 

A transparent pricing model

that scales as you grow

Know more

Empower front-line workers, on-the-go

Build on-call IT services for around-the-clock operations and a mobile workforce

  • Be available to doctors, nurses and other hospital staff from multiple channels -like Chat, Slack, email, mobile and tablet

  • Give your end-users a mobile app for iOS and android to access the service catalog and self-service request portal, on-the-go

  • Allow your IT agents to respond and resolve tickets remotely with an agent-specific mobile application 

health care empower front line workers on the go health care empower front line workers on the go
Create a clinical IT service experience

Allow clinicians to focus on patient care by making hospital IT, automated and efficient

  • Connect systems and integrate IT and non-IT silos to build a single source of truth for the hospital 

  • Automate mundane tasks and workflows to make IT effective at scale 

  • Streamline request fulfillment and associated approval, notification and task workflows across multiple dep

  • Guarantee support to critical clinical processes by managing IT proactively with advanced SLA management 

health care create a clinical it service experience health care create a clinical it service experience
Deliver fast, secure & reliable IT services

Deliver services at scale and speed with a best-of-breed cloud solution

  • Mitigate outages and ensure hospital-wide service continuity by moving to the cloud 

  • Safeguard patient health information (PHI) with ITSM capabilities that enable HIPAA compliance

  • Deliver secure IT services with role-based permissions and granular access controls

  • Maintain an auditable trail of transactions with a single system of record 

health care deliver fast secure reliable it services health care deliver fast secure reliable it services
Diagnose and triage IT performance 

Monitor the health of IT in real-time with robust reporting and advanced analytics

  • Proactively diagnose underlying issues with integrated alert management 

  • Measure and visualize that matter on engaging custom dashboards

  • Take data-driven action to improve IT service quality and customer satisfaction

health care diagnose detect and triage it performance health care diagnose detect and triage it performance

Freshservice for Healthcare | Resource Center

Royal Rehab saves $15,000 a year after switching over to Freshservice Royal Rehab saves $15,000 a year after switching over to Freshservice

Case Study

Royal Rehab saves $15,000 a year after switching to Freshservice
western sussex hospitals logo1 western sussex hospitals logo1

Case Study

NHS increases first-call resolution by 70% with Freshservice
hospital banner hospital banner

Data Sheet 

A quick look at Freshservice capabilities for Healthcare to streamline IT Operations
svmhs logo small svmhs logo small

Case study

SVMHS delivers seamless digital patient services with Freshservice

You're in safe hands

Talk to an ITSM expert today

See how the Freshworks ITSM platform can help you drive superior patient outcomes

Request for demo