The Freshservice Advantage


Cloud-based, ITIL aligned, and enables HIPAA compliance

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The Freshworks Promise -

With you at every step of the way

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A transparent pricing model

that scales as you grow

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Empower front-line workers, on-the-go

Build on-call IT services for around-the-clock operations and a mobile workforce

  • Be available to doctors, nurses and other hospital staff from multiple channels -like Chat, Slack, email, mobile and tablet

  • Give your end-users a mobile app for iOS and android to access the service catalog and self-service request portal, on-the-go

  • Allow your IT agents to respond and resolve tickets remotely with an agent-specific mobile application 

Create a clinical IT service experience

Allow clinicians to focus on patient care by making hospital IT, automated and efficient

  • Connect systems and integrate IT and non-IT silos to build a single source of truth for the hospital 

  • Automate mundane tasks and workflows to make IT effective at scale 

  • Streamline request fulfillment and associated approval, notification and task workflows across multiple dep

  • Guarantee support to critical clinical processes by managing IT proactively with advanced SLA management 

Deliver fast, secure & reliable IT services

Deliver services at scale and speed with a best-of-breed cloud solution

  • Mitigate outages and ensure hospital-wide service continuity by moving to the cloud 

  • Safeguard patient health information (PHI) with ITSM capabilities that enable HIPAA compliance
  • Deliver secure IT services with role-based permissions and granular access controls

  • Maintain an auditable trail of transactions with a single system of record 

Diagnose and triage IT performance 

Monitor the health of IT in real-time with robust reporting and advanced analytics

  • Proactively diagnose underlying issues with integrated alert management 

  • Measure and visualize that matter on engaging custom dashboards

  • Take data-driven action to improve IT service quality and customer satisfaction

Freshservice for Healthcare | Resource Center

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See how the Freshworks ITSM platform can help you drive superior patient outcomes

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