Join over 200,000 businesses in using Freshsworks to drive digital transformation

Integrate IT services and operations

Gain end-to-end visibility across IT services, applications and infrastructure to proactively gauge the service impact of infrastructure issues and changes

  • Build seamless, ITIL-aligned ITSM workflows with out-of-box incident, problem, change and release management modules 

  • Eliminate service outages and improve service health with integrated alert management 

  • Proactively gauge the service impact of changes to assets with robust configuration capabilities

  • Transform the way business teams work by extending the service desk beyond IT 

Innovate at speed

Facilitate business innovation and deliver change at speed while minimizing change-related risk, stabilizing the production environment and ensuring business continuity

  • Bring development and IT teams together to accelerate the release of new business services 

  • Reduce the risk of uncertainties and unpredictabilities with out-of-the-box test environments

  • Ensure high service availability and minimum operational risk with advanced change capabilities

  • Improve process adherence with appropriate controls and  change lifecycle management 

Boost agent productivity

Focus on strategic and business-critical IT initiatives by automating routine, repetitive tasks. Improve agent productivity with virtual agents, chatbots and AI-powered technologies

  • Effortlessly build powerful workflow automation with simple drag-and-drop actions and zero coding effort 

  • Reduce agent workload and improve self-service adoption with smart knowledge base capabilities 

  • Deploy chatbots and virtual agents across the service catalog, self-service portal and collaboration platforms to improve speed, accuracy and consistency of IT support

 

Consumerize IT service experience

Enable business-IT alignment and elevate the service experience with fast, accurate and reliable IT services to business consumers 

 

  • Take IT to where work happens with multi-channel service delivery across mobile application and more

  • Empower employees to help themselves with intelligent knowledge base capabilities and AI-powered self-service

  • Elevate the service experience with conversational interfaces across the self-service portal, service catalog and collaboration tools 

  • Deliver consumer-like digital experiences at the workplace with the service catalog and unified request portal

Monitor IT performance 

Get a holistic view of the IT performance and effortlessly identify improvement opportunities. Build data-driven initiatives to increase productivity and efficiency of people, process and technology

  • Unearth insights to elevate IT performance with advanced analytics across ITIL modules 

  • Get the right information to the right people at the right time with robust reporting capabilities across ITIL modules 

  • Centralize and visualize data on engaging dashboards to get a single pane view of the IT performance

Top Rated Helpdesk Software 

The Freshservice impact on our customers