MONTHLY
YEARLY
BLOSSOM

Perfect for small teams

$ 19

$ 19

/agent/month billed yearly monthly

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  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Automations
  • Marketplace
  • Unlimited End Users
  • Analytics Basic

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GARDEN

Ideal for growing teams

$ 49

$ 49

/agent/month billed yearly monthly

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Everything in Blossom and…

  • Service Catalog
  • Asset Management
  • Multiple Portal Languages
  • Domain Restriction
  • Multiple SLAs & Business Hours
  • Unlimited Mailboxes
  • 100 free assets
  • Business Rules Perform condition-based actions on specific fields within a form

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ESTATE

Best value for large teams

$ 79

$ 79

/agent/month billed yearly monthly

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Everything in Garden and…

  • Change, Problem & Release Management
  • Software License Management
  • Customizable Agent Roles
  • Advanced Security - Custom SSL & Custom Email Servers
  • Contract Management
  • Project Management
  • Analytics Pro
  • Request for Change (RFC)

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FOREST

Made for enterprises

$ 99

$ 99

/agent/month billed yearly (Annual Committment Only)

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Everything in Estate and…

  • CAB Huddle
  • IP Restriction
  • Sandbox
  • 1 Hour Support SLA Applicable for 50+ Agent seats (P1 issues only)
  • Audit Logs
  • Customer Success Manager

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Pricing for additional assets

We offer 100 free assets from Garden plan. Additional pricing is applicable based on the number of managed assets in your account.

100
  • 100 assets
  • 250 assets
  • 500 assets
  • 750 assets
  • 1000 assets
  • 2500 assets
  • 5000 assets
  • 10000 assets
  • 20000 assets
  • Unlimited assets
ADDITIONAL COST

$0

per month
upto 100 assets

24 x 7 email support and 24 x 5 phone support included with all plans

Can’t decide which plan is right for you?

See our complete feature comparison

Day Passes

Get extra support help for a product launch or other spike

Need extra support help for a product launch or other spike? Day Passes make it easy for you to add extra agents temporarily when you need them. Just add them as occasional agents, buy a few Day Passes, and let them use a day pass for each day they need to access your support.

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Frequently Asked Questions

What are managed assets?

Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.

How does the 21-day free trial work?

After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.

Is my data safe?

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.

Can I upgrade or downgrade my subscription?

Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details. 

Do you offer any discounts?

Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact support@freshservice.com for personalized pricing.

Who is an agent? Can I add an agent on short term basis?

In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.

Can I buy features as add-ons?

Only some features are available for purchase as add-ons at the moment. Contact support@freshservice.com about customized plans.

Have any other questions?

If you have questions about Freshservice or the sign up process, please email us at support@freshservice.com and we will be glad to answer all your questions.

Get Freshservice for iOS and Android

Get extra support help for a product launch or other spike

Freshservice's mobile apps have been thoughtfully designed to help your team stay in touch with users, even when they're not at their desks. With the iOS and Android apps, your team can stay on top of incoming tickets, collaborate with other agents, and respond to issues on the go.