Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.

After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.

Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details. 

Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact support@freshservice.com for personalized pricing.

In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.

Only some features are available for purchase as add-ons at the moment. Contact support@freshservice.com about customized plans.

If you have questions about Freshservice or the sign up process, please email us at support@freshservice.com and we will be glad to answer all your questions.