The all in one customer engagement suite
Free to get started, affordable as you grow
Perfect for small teams
Ideal for growing teams
Everything in Blossom and…
Best value for large teams
Everything in Garden and…
Made for enterprises
/agent/month billed yearly
Annual Commitment only
Everything in Estate and…
We offer 100 free assets from Garden plan. Additional pricing is applicable based on the number of managed assets in your account.
24 x 7 email support and 24 x 5 phone support included with all plans
Can’t decide which plan is right for you?
See our complete feature comparison
Get extra support help for a product launch or other spike
Need extra support help for a product launch or other spike? Day Passes make it easy for you to add extra agents temporarily when you need them. Just add them as occasional agents, buy a few Day Passes, and let them use a day pass for each day they need to access your support.
Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.
After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.
We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.
No. We do not have contracts or cancellation fees. You can cancel whenever you want and you will only be billed for that particular month.
We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.
Yes. Freshservice offers a pay-as-you-go service, and you can upgrade, downgrade or cancel at any time. To change your plan, visit 'Plans & Billing' in your Freshservice account.
Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact firstname.lastname@example.org for personalized pricing.
In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.
Only some features are available for purchase as add-ons at the moment. Contact email@example.com about customized plans.
If you have questions about Freshservice or the sign up process, please email us at firstname.lastname@example.org and we will be glad to answer all your questions.
Freshservice's mobile apps have been thoughtfully designed to help your team stay in touch with users, even when they're not at their desks. With the iOS and Android apps, your team can stay on top of incoming tickets, collaborate with other agents, and respond to issues on the go.