Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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/agent/month, billed annually
$29/agent/month, billed monthly
€25/agent/month, billed monthly
R445/agent/month, billed monthly
£25/agent/month, billed monthly
₹1499/agent/month, billed monthly
A$40/agent/month, billed monthly
R$160/agent/month, billed monthly
For growing businesses across their LOBs
$59/agent/month, billed monthly
€50/agent/month, billed monthly
R905/agent/month, billed monthly
£45/agent/month, billed monthly
₹2999/agent/month, billed monthly
A$85/agent/month, billed monthly
R$330/agent/month, billed monthly
ITSM + Project Management for large organizations
$109/agent/month, billed monthly
€95/agent/month, billed monthly
R1670/agent/month, billed monthly
£85/agent/month, billed monthly
₹4999/agent/month, billed monthly
A$155/agent/month, billed monthly
R$605/agent/month, billed monthly
Service management solution for enterprises
$129/agent/month, billed monthly
€110/agent/month, billed monthly
R1975/agent/month, billed monthly
£100/agent/month, billed monthly
₹5999/agent/month, billed monthly
A$185/agent/month, billed monthly
R$720/agent/month, billed monthly
Transaction Definition: Any action taken via the App node in the Workflow Automator.
Suggestion Definition: Solution article or service item suggestion by Freshservice Virtual Agent. We DO NOT count the concierge queries and small talk.
1000 Transactions per pack
Starter, Growth, Pro, Enterprise
Validity: End of Billing cycle
Transaction: Any action taken via the App node in the Workflow Automator
for a pack of 500 assets
Unlimited assets at $1500/mo
Unlimited assets at €1285/mo
Unlimited assets at R25545/mo
Unlimited assets at £1180/mo
Unlimited assets at ₹99555/mo
Unlimited assets at A$2140/mo
Unlimited assets at R$8345/mo
Available on Growth, Pro, and Enterprise
Growth, Pro, Enterprise
Available on Pro, Enterprise
Invite other team members to collaborate on Projects. These users will have exclusive access to the Project Management module within Freshservice.
500 suggestions per pack
Available on Enterprise
Suggestion: Solution article or service item suggestion by Freshservice Virtual Agent.
We DO NOT count the concierge queries and small talk.
All prices are exclusive of applicable taxes
24 x 7 email support and 24 x 5 phone support included with all plans
Can’t decide which plan is right for you?
See our complete feature comparison
Get extra support help for a product launch or other spike
Need extra support help for a product launch or other spike? Day Passes make it easy for you to add extra agents temporarily when you need them. Just add them as occasional agents, buy a few Day Passes, and let them use a day pass for each day they need to access your support.
Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.
After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.
We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.
We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.
Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details.
Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well as other popular apps for a unified, comprehensive automation engine across the org.
Freshservice’s Orchestration Center provides out of the box integrations with 3rd party applications that can be easily combined with freshservice workflows to streamline and automate frequent, repeatable processes.
Any action taken via the App node in the Workflow Automator is classified as a transaction
Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact firstname.lastname@example.org for personalized pricing.
In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.
Freddy is a premium AI offering from Freshworks. It includes pre-trained NLP to understand frequently used IT terms and AI servicebots that deliver on-demand Self Service support in channels requesters frequently use. Freddy's predictive intelligence capabilities include canned response suggestions, solution article suggestions and ticket field predictions.
Freddy Virtual Agent in Enterprise has 2000 Freddy suggestions/month/account included in the plan. Refill packs for the Freddy Virtual Agent can be purchased at $250 for 500 Freddy VA suggestions
To know more about Freddy for Freshservice, click here.
Solution article or service item suggestion by Freshservice Virtual Agent is classified as a Freddy Suggestion. We DO NOT count the concierge queries and small talk.
If you have questions about Freshservice or the sign up process, please email us at email@example.com and we will be glad to answer all your questions.
Freshservice's mobile apps have been thoughtfully designed to help your team stay in touch with users, even when they're not at their desks. With the iOS and Android apps, your team can stay on top of incoming tickets, collaborate with other agents, and respond to issues on the go.
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