MONTHLY
YEARLY
SPROUT

For getting started

FREE

up to 3 agents and 100 assets

  • 100 End Users
  • Incident Management
  • Self-service Portal
  • Knowledge Base
  • Asset Management
  • AD Integration

BLOSSOM

Perfect for small teams

$ 29

/agent/month billed yearly monthly

per additional asset

Everything in Sprout and…

  • Unlimited End Users
  • Custom Reports
  • Multiple Help Desk Emails
  • Custom Domain Mapping
  • Time Tracking

GARDEN

Ideal for growing teams

$ 49

/agent/month billed yearly monthly

per additional asset

Everything in Blossom and…

  • Change, Problem, & Release Management
  • Multiple SLAs & Business Hours
  • Priority Matrix
  • Scheduled Reports
  • Custom Roles

FOREST

Made for enterprises

$ 99

/agent/month billed yearly monthly

Custom Asset Pricing

Everything in Estate and…

  • IP Whitelisting
  • 1 Hour Support SLA
  • 99.9% Uptime SLA
  • Customer Success Manager
  • Data Center Location

24 x 7 email support and 24 x 5 phone support included with all plans

Can’t decide which plan is right for you?

See our complete feature comparison

Day Passes

Get extra support help for a product launch or other spike

Need extra support help for a product launch or other spike? Day Passes make it easy for you to add extra agents temporarily when you need them. Just add them as occasional agents, buy a few Day Passes, and let them use a day pass for each day they need to access your support.

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Frequently Asked Questions

How does the 21-day free trial work?

After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.

Is my data safe?

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.

Do you have any contracts or cancellation fees?

No. We do not have contracts or cancellation fees. You can cancel whenever you want and you will only be billed for that particular month.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.

Can I upgrade or downgrade anytime?

Yes. Freshservice offers a pay-as-you-go service, and you can upgrade, downgrade or cancel at any time. To change your plan, visit 'Plans & Billing' in your Freshservice account.

Do you offer any discounts?

Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact support@freshservice.com for personalized pricing.

Who is an agent? Can I add an agent on short term basis?

In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.

Can I buy features as add-ons?

Only some features are available for purchase as add-ons at the moment. Contact support@freshservice.com about customized plans.

Have any other questions?

If you have questions about Freshservice or the sign up process, please email us at support@freshservice.com and we will be glad to answer all your questions.

Get Freshservice for iOS and Android

Get extra support help for a product launch or other spike

Freshservice's mobile apps have been thoughtfully designed to help your team stay in touch with users, even when they're not at their desks. With the iOS and Android apps, your team can stay on top of incoming tickets, collaborate with other agents, and respond to issues on the go.