Four ways to deliver uninterrupted IT for unstoppable business
I waxed eloquent about the importance of IT in today’s business world in my previous blog post. So, I’ll put a lid on that (for now) and rather show you how to shape IT into an unstoppable force that powers your business in 2022 and beyond.
Read away.
Four ways to deliver uninterrupted IT for your business:
1. Get your IT priorities sorted for 2022
For CIOs and IT leaders, 2022 carries the mandate of delivering greater value from IT investments and driving business outcomes with the innovative use of technology and data.
But how do IT leaders know which investments will yield results and what can be ignored? How do they zero in on strategic IT priorities for 2022 & beyond?
Lucky for you, Top IT priorities for tech leaders in 2022 is on our agenda at the Be Unstoppable Virtual Summit!
Speakers Christopher Key from The Hackett Group and Joy Su from Freshworks will dive deep into the key priorities IT leaders should focus on in 2022, with predictions on pivotal focus areas and recommendations on an IT framework that IT teams will need to succeed in 2022 and beyond.
2. Make IT part of every business unit
As organizations increasingly make the shift to digital business models, they expect an IT that is agile, innovative, and digital-first to keep up with new technology drivers dictating business success. So how do IT leaders deliver new IT structures to meet those requirements? How do you move IT from a centralized unit and fuse IT with every business unit?
The answer? Enterprise Service Management. By extending your ITSM to your other departments, you can quickly deploy and extend your implementation and get new departments onboarded quickly to use the solution.
Fun Fact: At Be Unstoppable, we’ve dedicated an entire session to call out the State of uninterrupted enterprise service management. William McKeon-White, from Forrester Research, will cover the essentials of making IT part of every business unit to streamline processes and increase overall business efficiency.
3. Have an operational mindset to remain uninterrupted and unstoppable
The rise of automation, AI for customer service, and machine learning in marketing and product development make conducting business easy. But behind these rapidly advancing employee and customer-facing digital services lies a highly complex IT landscape.
To gain continuous insights in such hyper-scaled IT environments, organizations need to leverage ITOM and AIOPs for proactive and secure digital operations.
For practical tips and actionable insights on bringing together the combined forces of ITOM and AIOPs, catch Andy Thurai from Constellation Research & Prasad Ramakrishnan from Freshworks walk us through the trends and challenges specifically in ITOM and AIOPs to keep the lights always on. (No points for guessing where.)
4. Deliver a delightful employee experience
To quote our CIO, Prasad Ramakrishnan, “Technology out there is now like a utility. Everybody has an opinion, and everybody needs to participate in the process.”
And there are several ways how IT leaders can play a vital role in employee experience:
- Drive a democratic selection process to assess a tool’s features and functionality and know what it’s like to use it.
- Run polls and surveys to check if the technology deployed six months ago is still relevant for your employees to do their jobs well.
- Create an excellent EX from day 1 of employee onboarding – from providing the right applications and devices to acclimatizing employees to the company culture.
If you’re looking for more such handy tips, catch Karen Ferris, Author, Speaker, Change Expert, share insights into the impact of technology on employee experience and business success. This is a session you don’t want to miss at Be Unstoppable!
Bonus!
Why stop with just four when there are so many more ways to deliver uninterrupted IT for unstoppable business? Be Unstoppable showcases a stellar line-up of speakers and IT experts waiting to share their wisdom to help IT leaders deliver uninterrupted IT effortlessly.
Also on the agenda are:
Four Key ITSM Trends for 2022
Four Key ITSM Trends for 2022 and what leaders can do to deliver a modern service desk that not only meets the expectations of its users but helps agents do more than ever before
Speaker: David Wright Chief Value & Innovation Officer, Service Desk Institute
Delivering Unstoppable Business with Uninterrupted IT – The Next Step
How do IT Leaders make the leap from tech leaders to business drivers and help businesses deliver the scale and pace needed to achieve their aspirations and out-deliver their peers?
Speakers: Mark Smalley, Simone Jo Moore, Paul Wilkinson, Markus Bause
To learn more, join us for in-depth sessions and thought-provoking conversations on the future of IT in 2022 and beyond.
We hope you’ll be able to join us! See you on March 16.
