Cut the chaos in endless email threads and move to automated workflows. Maintain a system of record to track number of incoming requests, pending approvals and receive status updates through the various stages of the business process. With simple “drag and drop” commands, let workflows do the heavy lifting of guiding work through different stages. Embed tasks and subtasks, trigger automated approvals and review requests to ensure process governance. Identify bottlenecks to meet SLAs and deliver business efficiencies with data-driven insights.
Make information sharing easy and connect siloed teams with a unified portal. Set up an organisation-wide portal and allow employees to submit requests through multiple channels. Deflect repetitive requests, speed up resolution times and improve access to apps, systems and more—all from one central place. Scale internal support with self-service offerings. Host FAQs, manuals and company policies on the internal portal and allow teams to find all the information they need without any dependencies.
Equip your business teams with a helpdesk that is quick to setup and easy-to-use. Reduce IT dependencies with hassle-free maintenance, zero downtime and minimal training. Easily configure new workflows to adapt to changing business processes with preset templates and zero code. With codeless configurations and a growing marketplace of integration and extensions, extend and customise the service desk based on growing evolving business needs. Create a digital workplace for business teams and deliver modern experiences.
Always be audit ready with automated approval workflows Learn more
Setup a unified employee portal to publish policies and more Learn more
Ensure a fully-functional and comfortable work environment Learn more
Launch campaigns on time with complete visibility and control Learn more
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
