Freddy AI for CX
Automate with AI across the CX lifecycle to build effortless customer experiences.
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Transcend traditional silos and extend the benefits of ITSM to achieve operational efficiencies and deliver exceptional employee experiences.
Your business teams will love Freshservice
Achieve operational efficiencies and reduce costs while building transparency and fostering a culture of collaboration. Equip employees with an intuitive platform that makes it easy to get work done.
Maintain a single system-of-record to track the number of incoming requests, pending approvals, and receive status updates across all business processes. With simple “drag and drop” commands, let workflows do the heavy lifting of guiding work through different stages. Embed tasks and subtasks, trigger automated approvals and review requests to ensure process governance.
Set up an organization-wide portal and allow employees to submit requests through multiple channels. Scale internal support with self-service offerings - Host FAQs, manuals, and company policies on the internal portal for easy access.
Deflect repetitive requests, speed up resolution times, and improve access to apps, systems, and more—all from one central place. Make information sharing easy and connect siloed teams with a unified platform.
Reduce IT dependencies with hassle-free maintenance, zero downtime, and minimal training.
Extend and customize the service desk with codeless configurations and a growing marketplace of apps and integrations.
Always be audit ready with automated approval workflows Learn more
Setup a unified employee portal to publish policies and more Learn more
Ensure a fully-functional and comfortable work environment Learn more
Launch campaigns on time with complete visibility and control Learn more
Try Freshservice for free, and explore all the features you need to manage service delivery to your users
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