Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Bridge silos and extend the benefits of ITSM to the lines of business and achieve operational efficiencies and deliver exceptional employee experiences
Equip employees with an intuitive platform that makes it easy to get work done. Achieve operational efficiencies and improve user satisfaction while building transparency and fostering a culture of collaboration.
Deflect repetitive requests, speed up resolution times, and improve access to apps, systems, and more—all from one central place. Make information sharing easy and connect siloed teams with a unified platform.
Maintain a single system-of-record to track all incoming requests, pending approvals, and receive status updates across all business processes.
With simple drag and drop commands, let workflows do the heavy lifting of guiding work through different stages. Embed tasks and subtasks, trigger automated approvals and review requests to ensure process governance.
Set up an organization-wide portal and allow employees to submit requests in their preferred channels.
Scale internal support with self-service offerings - host FAQs, manuals, and company policies on the internal portal for easy access.
Reduce IT dependencies with hassle-free maintenance, zero downtime, and minimal training.
Extend and customize the service experience with no code workflows.
Scale effortlessly with a growing marketplace of apps and integrations for common usecases such as user provisioning, email list management, employee onboarding, etc.
Always be audit ready with automated approval workflows Learn more
Easily automate high-touch processes such as employee onboarding and user provisioning Learn more
Ensure a fully-functional and comfortable work environment Learn more
Launch campaigns on time with complete visibility and control Learn more
Try Freshservice for free, and explore how you can extend amazing service delivery across the enterprise
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