Your business teams will love Freshservice

Equip employees with an intuitive platform that makes it easy to get work done. Achieve operational efficiencies and improve user satisfaction while building transparency and fostering a culture of collaboration. 

Simplify business service delivery by bringing all teams and tools in one place

Deflect repetitive requests, speed up resolution times, and improve access to apps, systems, and more—all from one central place. Make information sharing easy and connect siloed teams with a unified platform.

Give your business teams a 360-degree view of their operations

Maintain a single system-of-record to track all incoming requests, pending approvals, and receive status updates across all business processes.

With simple drag and drop commands, let workflows do the heavy lifting of guiding work through different stages. Embed tasks and subtasks, trigger automated approvals and review requests to ensure process governance.

Provide an universal service catalog for all internal services

Set up an organization-wide portal and allow employees to submit requests in their preferred channels.

Scale internal support with self-service offerings - host FAQs, manuals, and company policies on the internal portal for easy access.

Give your business teams an intelligent service management solution that doesn't get in the way

Reduce IT dependencies with hassle-free maintenance, minimal downtime, and minimal training.

Extend and customize the service experience with no code workflows.

Scale effortlessly with a growing marketplace of apps and integrations for common usecases such as user provisioning, email list management, employee onboarding, etc.

Modernize service delivery for business teams