Your business teams will love Freshservice

Achieve operational efficiencies and reduce costs while building transparency and fostering a culture of collaboration. Equip employees with an intuitive platform that makes it easy to get work done.

Give your business teams a 360-degree view of their operations

Maintain a single system-of-record to track the number of incoming requests, pending approvals, and receive status updates across all business processes. With simple “drag and drop” commands, let workflows do the heavy lifting of guiding work through different stages. Embed tasks and subtasks, trigger automated approvals and review requests to ensure process governance.

Provide single-point access to all internal services

Set up an organization-wide portal and allow employees to submit requests through multiple channels. Scale internal support with self-service offerings - Host FAQs, manuals, and company policies on the internal portal for easy access.

Reduce business friction by bringing all teams and tools in one place

Deflect repetitive requests, speed up resolution times, and improve access to apps, systems, and more—all from one central place. Make information sharing easy and connect siloed teams with a unified platform.

Give your business teams a helpdesk software that doesn't get in the way

Reduce IT dependencies with hassle-free maintenance, zero downtime, and minimal training.

Extend and customize the service desk with codeless configurations and a growing marketplace of apps and integrations.

A modern helpdesk for business teams