Sampriti S. Roy on March 31, 2022. 2 min read How Loni Scheck’s fortuitous leap of faith fuele... Loni Scheck joined the Freshworks kudumba (family) to be part of an engaging community that combines...
Editorial UK on April 2, 2021. 6 min read How BrewDog Successfully Delivered a Customer-Cent... The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
Sylvia D'silva on January 29, 2021. 6 min read 5 surprising reasons why folks at Freshworks love ... Freshworks isn’t just a place of work—it is a second home for employees. Leveraging the night sh...
Kaavya Karthikeyan on February 17, 2020. 5 min read The 10 laws of customer success – the key to... [Edit Notes: In our CX Book Review series, we review books about great customer experiences, the peo...
Vinithra Madhavan Menon on January 22, 2020. 7 min read Meet STS Prasad, the unassuming engineer who’... Back in the 80s, a young boy’s eyes would light up at the smallest mention of computers. His paren...
Nidhi Shah on October 9, 2019. 4 min read Design for extremes! Enjoy the challenge of design... What does designing for extremes mean? In a design context, designing for extremes means creating ...
Kaavya Karthikeyan on July 24, 2019. 4 min read The pros and cons of a remote support team Freshworks Academy has a community of pretty awesome people from multiple spheres of work. This show...
Sanjeev NC on May 7, 2018. 5 min read Descartes and Freshservice – The tale of a s... It was gloomy in Birmingham, and warm inside the swanky hotel where the SDI Conference 2018 was be...
Mariappan Subramanian on October 25, 2023. 10 min read How we migrated Freshworks’ critical monorepo ta... At Freshworks Marketplace, we have leveraged a single codebase to power two distinct experiences: a ...
