4 Principles to Modernize IT Service and Operations Management
Today, IT is expected to take on a more strategic role, one that goes beyond support to create business value and move the innovation agenda forward. Yet IT departments are unable to fulfil this mandate having to cope with increased demands for support with lower budgets and headcount. If companies are to flip the odds on their current ITSM strategy, they need to infuse intelligence into their service management systems.
This whitepaper looks at the latest developments in ITSM and ITOM, drawing on the most recent research to understand what is currently possible and where transformation is occurring. It focuses on four principles that will enable companies to modernize their ITSM and ITOM and deliver delightful employee experiences.
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