Presented by Freshservice Product Team
Product Marketing Manager
Sr. Technical Product Marketing Manager
82% of a Freshservice survey respondents reported that employee happiness is impacted by how well workplace technology performs.
Your employees interact with your IT on a number of disparate channels like emails and IT help desk portals . On average, it takes 26.7 hours for a resolution to an internal support ticket. And 18.8 hours for merely assigning someone an internal support ticket.
Your employees expect instant resolution for their IT problems and demand self-service on any channel be it Slack or Microsoft Teams. You need a solution that can bring on-demand self-service support in the channels that your employees most use and at the same time automate common IT issues to relieve your agents of mundane requests that consume their time and hamper their productivity.
Join us for this webinar and live demo to learn about Freshservice Virtual Agent and how it can empower your enterprise to provide a best-in-class digital experience to your employees with an intelligent and predictive conversational AI solution.
You will learn how to:
Set up a Virtual Agent quickly by integrating it with Microsoft Teams and Slack with zero installation cost.
Provide seamless 24*7 conversational IT support to your employees using the Virtual Agent.
Automate common IT issues and improve your agent productivity through ticket deflection upto 40%.
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