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COVID-19 & Beyond
As remote working becomes the new cost-effective, employee-friendly norm, is your service organization ready to cater to the new rules of the modern workplace? Working in a centralized location has unappreciated benefits. You can just walk over to the HR or Legal departments to check on your requests. In this new normal, how do you even know whom to talk to?
Organizations worldwide are updating their service desk capabilities and leveraging their service catalogs and portals to cater to the IT and non-IT demands of their employees, so they can be as productive remotely as on-site.
In this Webinar, we will discuss:
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"The new demands from IT Service Management: COVID-19 & Beyond"
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Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.
Sr. Manager, Global IT Support
Vice Media Group
Jansen is head of VICE Media Group's global Information Technology and Information Systems support teams. His focus is on providing a truly global solution to the company's multi-faceted needs. With a focus on collaboration, communication, and teamwork, Jansen has found great success in providing support and solutions in the hyper-fast pace of VICE Media Group's global network using Freshservice.
Global Service Delivery Director,
RPS Group, UK&I
With more than twenty years of experience in ITIL Process Management, Pablo Treber was directly involved with the Service Support and Service Delivery Management for a variety of Financial (Nationwide Building Society, AMEX, RBOS), Insurance (AON, Liverpool Victoria UK), Energy (ENI, BP), IT (Xerox), Automotive (General Motors), Public Administration (Gobierno de Aragón, Generalitat Valenciana, Generalitat Catalunya) and Telecom (Telefonica) industries. He specialises in IT Governance, Service Integration and ITIL® Implementation Projects.
Director of Product Marketing
Madhu Nair leads product marketing for Freshservice. Prior to joining Freshworks, he was director of product marketing at Oracle, managing their data integration line of products. Over the past two decades, Madhu has been deeply immersed in the analytics, big data, and data science space in various capacities at leading organizations like Oracle Inc. and SAS Institute.
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