Featured Speakers

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Charles Betz

Principal Analyst


Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

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Jansen Cinco

Sr. Manager, Global IT Support

Vice Media Group

Jansen is head of VICE Media Group's global Information Technology and Information Systems support teams. His focus is on providing a truly global solution to the company's multi-faceted needs. With a focus on collaboration, communication, and teamwork, Jansen has found great success in providing support and solutions in the hyper-fast pace of VICE Media Group's global network using Freshservice.

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Pablo Treber

Global Service Delivery Director,

RPS Group, UK&I

With more than twenty years of experience in ITIL Process Management, Pablo Treber was directly involved with the Service Support and Service Delivery Management for a variety of Financial (Nationwide Building Society, AMEX, RBOS), Insurance (AON, Liverpool Victoria UK), Energy (ENI, BP), IT (Xerox), Automotive (General Motors), Public Administration (Gobierno de Aragón, Generalitat Valenciana, Generalitat  Catalunya) and Telecom (Telefonica) industries. He specialises in IT Governance, Service Integration and ITIL® Implementation Projects.

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Madhu Nair

Director of Product Marketing


Madhu Nair leads product marketing for Freshservice. Prior to joining Freshworks, he was director of product marketing at Oracle, managing their data integration line of products. Over the past two decades, Madhu has been deeply immersed in the analytics, big data, and data science space in various capacities at leading organizations like Oracle Inc. and SAS Institute.