Change Management is one of the core ITIL processes on which the smooth functioning of IT depends heavily. The entire flow of Change Management has to be air-tight to have a safe change deployment that doesn't disrupt the live environment. Beginning with raising a change request, planning & running the CAB meeting, testing the changes, to deploying the change - every stage of Change Management requires rigorous processes and approvals. At Freshservice, we have simplified and automated Change Management in these areas:

  • Change lifecycle management

  • Safe change deployments

  • CAB Workstation

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