Webinar

Freshworks Story: Learnings and Best Practices in implementing a Virtual Agent

 

Presented by  Freshservice Product  Team

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. A research report from Harvard Business Review Analytics Services and Freshservice found  that 82% of those surveyed say employee happiness is impacted by how well workplace technology performs. 

How can you use every employee interaction to delight your employees and provide a unified employee experience?

The answer lies in bringing Artificial Intelligence (AI) and Machine Learning(ML) technologies and adopting it to your IT Service Management. 

Join us to learn how Freshworks reimagined its IT self-service to deliver positive employee experiences and improved agent productivity by implementing Freshservice Virtual Agent on Slack. In this webinar, you’ll learn:

• Why do unified employee experiences matter today?
• What challenges did the Freshworks IT team face and why did they need a virtual agent?
• How did the team drive virtual agent adoption within Freshservice?
• What are some of the best practices in implementing a virtual agent to drive employee adoption?