This Webinar promises to update you on the latest development in the last version of ITIL (4). Our speakers with their years of ITSM experience will tell you the tips and tricks to get your organization to refocus on delivery value to your organization. This is bound to help Organisations implement ITIL processes with double the ease and drive change management effectively for rapid adoption. We have brought together, two of our leading ITIL/ experts onboard. They would make you sail through this IT transformation, through their years of guided expertise in this field. So what are you waiting for? Save your seat and make sure you don’t miss it.

The Key takeaways  will be:

About the Speakers


Gonzague Patinier

Cloud| ITSM| PROJECT Mgt | Consultant and Trainer

An accomplished IT consultant and service delivery manager with over 20 years' experience in the software and service industry in the South East Asia region, with practice spanning the sales and delivery process of IT best practices, management and application solution.


Rahul J

ITSM Product Consultant, Freshworks


As a product consultant for Freshworks, he is involved in fostering and cultivating a strategic relationship with the partners through on-boarding, training and equipping them with the product, and assisting them in closing the big deals.