Businesses today operate in a highly dynamic environment. As businesses look to accelerate digital transformation, they need to measure the right metrics to improve agent productivity and service desk efficiency. You need intelligent reporting capabilities from your service desk to make accurate decisions. Decision making becomes easier and effective when it is backed by right data provided at the right time and in a consumable form.
Join us to learn how Freshservice capabilities can help you stay on top of your service desk metrics and make better and quicker decisions every day.
In this webinar you will learn how to:
Use “Ask Freddy”, our AI-based bot, to get quick insights
Create, schedule and manage your metrics and dashboards
Leverage and use the key features like canned responses,field suggestor,business rules that improve agent productivity
By having access to the right information, learn how you can improve both the efficiency of operations and effectiveness of service delivery.
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Product Marketing Specialist, Freshworks
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