Presented by Freshservice Product Team
Staff Product Manager, Freshservice
Lead - Product Marketing, Freshservice
According to the Anatomy of Work Index, an average employee switches between 10 tools up to 25 times per day. This level of app switching makes it challenging for team members to prioritize and execute work. In fact, 27% of workers say they miss context when switching between apps.
While maybe your whole company is communicating on Slack, including IT teams; agents typically spend more time on ITSM tools like Freshservice since that’s the place where they complete projects and tasks, resolve tickets, and much more. It’s a cognitive load for the agents to switch between Freshservice and Slack since they could lose the context of a particular task.
With contextual collaboration in Freshservice Projects, messages sent on Slack get synced to Freshservice and vice versa providing the agents much-needed flexibility to have conversations, wherever they are.
Join us to learn how your IT agents can now seamlessly collaborate on their project tasks with context from the choice of their tool, either Slack or Freshservice.
In this webinar, you’ll get:
Best practices in implementing contextual collaboration to improve agent productivity
A detailed overview of contextual collaboration in Freshservice projects via Slack
And, an open forum to ask your questions to our product expert.
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