Why watch?

Did you know that 55% of businesses do not find all their metrics useful or valuable? Also, most businesses spend at least 4 to 7 hours, a month, collating reports. 
The service desk is overloaded with data but it is of no use unless you can derive insights in order to make meaningful decisions. If you have a role in the service desk
decision-making process, then this webinar is not to be missed. Post this webinar, you will walk away with the following learnings:

  • Why reporting matters?
  • Top 3 reports to identify bottlenecks and improve business processes
  • How to customize reports that match your specific requirements?
  • Useful tips and tricks of Freshservice Analytics feature
  • Upcoming enhancements around Reports & Analytics