Why watch?
1. Would you like to know the correlation between metrics and what those numbers really mean?
2. Do you spend too much time in analyzing the performance of multiple agents based on multiple metrics?
3. Is it hard to edit a report once the recipient of the report changes shift or quits?
4. Do you want to know which agents need more training?
5. Do you want to save time applying filters to the widgets?
If your answer is YES to any or all the above questions, this webinar video is perfect for you. Watch the webinar video and learn how to address them all.