Freddy AI for CX
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Organizations are adopting Enterprise Service Management (ESM) on their journey to digital transformation. It leverages the technologies of existing ITSM platforms and streamlines non-IT services' processes to drive increased efficiency. However, in today's world, ESM has gone beyond being a tool for digital transformation. ESM now plays a crucial role in ensuring maximized ROI of their existing ITSM platform and a smooth transition into the new normal, as companies plan and execute their return to work strategy.
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