Having understood the definition of what a virtual agent is and what it is not, it is time to take the next step- choosing your own virtual agent. For an untrained eye, all the virtual agents might appear very similar in the way they function. But, the proof is in the pudding. Knowing the essential features to look for will help narrow down your choices. After learning how to choose one, it is important to know how to use it. Therefore, we briefly also deal with the best practices of deploying a virtual agent.
Learn the top 5 things to look out for when choosing a virtual agent and also the best practices when deploying a virtual agent in Chapter 2.