Veeva Systems, Inc., a leader in cloud-based software for the global life sciences industry, needed a new way for multiple departments to handle service and support requests from their employees. After implementing Freshservice’s cloud-based IT service desk and service management solution in departments spanning IT, human resources, marketing, and facilities, Veeva Systems saw organization-wide improvements in productivity, collaboration, and overall internal customer satisfaction.

Find out how Veeva Systems:
  • Improved teamwork and communication organization-wide
  • Gained greater insight into their employees’ needs
  • Gained a customer satisfaction rating of 97%
  • Utilized Freshservice across departments, including HR and Marketing
  • Used Freshservice features to simplify workflow and boost productivity
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