Sezgisel, doğru boyutlu hizmet yönetimi çözümümüze şimdi başlayın

Intuitive Consumer-Grade Service

Modernize your employee engagement with integrated support channels and AI driven service management. Rapidly deploy a solution is targeted towards fast time to value and end user adoption. 

Incident Management

Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI. 

SLA Management

Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.

Knowledge Management:

Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information and other internal content management systems to create a powerful knowledge base. 

Unified Service Catalog

Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding. Unify your service delivery into a single, modern platform. 

AI-Powered Service Management

Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions, and gain powerful insights with AI-driven analytics. Freshworks AI is easy to deploy and delivers immediate value. 

Major Incident Management

Create on-call schedules for agents to manage critical events. Build out call trees for alerting and sourcing the correct SMEs to remediate critical issues and get your systems up and running.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business. 

Change Management

Deploy a well governed change control process that allows for standardization and automation. Integrate Change Control with your service desk and CMDB to minimize risk. 

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.

Asset Normalization

Create a unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory. 

Automated Discovery

Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off network for full visibility. 

Integrated CMDB

Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Identify critical assets, and easily link them to incidents, requests, problems, changes, or projects at the click of a button. Develop powerful automations that minimize risk and keep your team informed. 

SaaS Management

Get a 360° view of your SaaS applications and optimize usage with insight-driven actions. Prevent siloed SaaS subscriptions with unified discovery and usage tracking right within your service management solution. Leverage intelligent insights to reduce spend and stay in compliance. 

More on SaaS Management

Asset Lifecycle Management

Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view. 

Contract Management

Maintain a single record of all contracts with third party vendors. Track spending, optimize software license usage, and set reminders on renewals and expiries.