Key Insights:
  • Employee Expectations from Workplace Technology (82% cite the performance of the technology provided to employees has a significant impact on their happiness at work)

  • 7 key measures to step-up employee engagement at your organization (#2 on the list - Make it easier for employees to access the information they need to do their jobs and make decisions)

  • Experts take on engaged workforce' critical role in a post-pandemic world.


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Technology's Make or Break Role in Employee Engagement


Amid the ongoing spread of the COVID-19 pandemic, employee engagement has quickly morphed from nice-to-have luxury to table stakes. Ninety-two percent of nearly 400 executives surveyed by Harvard Business Review Analytic Services recently say employee engagement is critical to their organization’s success and a driver of productivity, loyalty, and customer satisfaction. The executives surveyed by Harvard Business Review Analytic Services widely agree that technology plays a critical role in influencing employee engagement, such as keeping workers happy on the job and committed to staying with their employer.

We hope this report provides you insights to define, enable, and measure employee engagement as a primer to succeed in the new normal.