All Features IT Service Desk Team Huddle

Huddle and discuss tickets

Include your teammates by simply @mentioning them! Work on the ticket together without having to juggle between tools. Team Huddle is placed within the ticket window to give you better context.

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Keep track of conversations

With Team Huddle, all your conversations are in one place and on record. Reply to a message and jump back to the conversation for quicker understanding of the ticket.

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Highlight ticket details

Highlight specific portions of a ticket and discuss with a teammate or a group of agents. They will be able to respond faster without having to read the entire conversation.

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Work together and close IT tickets

Online Status

See when your teammates are online and collaborate better.

Attach Files

Share files with your teammates and solve a ticket easily.

Get Notified

Never miss out on the conversation - get instant updates.