All Features IT Service Desk Team Huddle

Huddle and discuss tickets

Include your teammates by simply @mentioning them! Work on the ticket together without having to juggle between tools. Team Huddle is placed within the ticket window to give you better context.

Keep track of conversations

With Team Huddle, all your conversations are in one place and on record. Reply to a message and jump back to the conversation for quicker understanding of the ticket.

Highlight ticket details

Highlight specific portions of a ticket and discuss with a teammate or a group of agents. They will be able to respond faster without having to read the entire conversation.

Work together and close IT tickets

Online Status

See when your teammates are online and collaborate better.

Attach Files

Share files with your teammates and solve a ticket easily.

Get Notified

Never miss out on the conversation - get instant updates.