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Start a discussion about a ticket without losing context
Include your teammates by simply @mentioning them! Work on the ticket together without having to juggle between tools. Team Huddle is placed within the ticket window to give you better context.
With Team Huddle, all your conversations are in one place and on record. Reply to a message and jump back to the conversation for quicker understanding of the ticket.
Highlight specific portions of a ticket and discuss with a teammate or a group of agents. They will be able to respond faster without having to read the entire conversation.
See when your teammates are online and collaborate better.
Share files with your teammates and solve a ticket easily.
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