Who should use an IT task management software?
IT Managers
An IT manager is responsible for the smooth delivery of IT projects and also ensuring they are completed within the budgeted time and cost. They face several challenges when trying to successfully execute a project. There may be long release cycles, information on projects might not be easily available because of a broken integration system and transparency might also be a problem. Most of them stick to using two tools - one for managing the business end and another for managing the software development end.
With a dedicated IT task management tool, they will be able to solve all of these problems in one stroke. Managing ITSM and Project management in one platform, having the flexibility to use agile framework and getting dedicated reports on specified project metrics are some of the benefits of having such a tool.
IT Team
The IT team is the first line of defence when it comes to any and every IT-related issue in the organization. They are responsible for fixing the issues on time and ensuring the smooth running of the hardware and software in the hands of the employees. Having a dedicated IT task management helps avoid manual tasks, increases visibility amongst the team and also promotes collaboration for efficient solving of problems.