Swinerton Builders, a U.S.-based provider of commercial construction and management services for over a century, was on the lookout for a new IT service management (ITSM) solution to improve their service delivery and IT support.

Swinerton picked Freshservice based on the ability to globally increase efficiency of IT operations, the ease of configuration and customization, the usability for both IT and end users, the extensive knowledge management capabilities, the scope for improved customer satisfaction, and finally, the simplicity of the application.

Find out how Swinerton:
  • Saw a big rise in self-service adoption
  • Found a major source of motivation in vastly increased customer feedback
  • Increased the overall efficiency of their IT operations
  • Simplified its incident management process
  • Utilized Freshservice’s features to get the most out of their ITSM
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