Trusted by over 40,000 customers

Make IT support easy for your employees

Self-service portal Self-service portal
Workflow automation in Freshservice Workflow automation in Freshservice
Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Multi channel support in Freshservice Multi channel support in Freshservice

Make IT support easy for your employees

Self-service portal

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your customizable support portal.

Self-service portal Self-service portal
Automate your service desk

Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.

Workflow automation in Freshservice Workflow automation in Freshservice
Service Catalog

Provide an e-commerce-like shopping experience for your employees while building multiple service items together.

Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Multi-channel support

Cater to requests from multiple teams by setting up pop-up or chat widgets and dedicated helpdesk emails.

Multi channel support in Freshservice Multi channel support in Freshservice

Power up your IT support with Freshservice

Orchestrate workflows

 Integrate and automate actions with 3rd party apps easily with orchestration center using simple workflows.

Incident management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Chat with fellow agents

Collaborate better with a simple chat-like UI – highlight ticket information, tag a fellow agent or reply to a message. 

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See what customers and analysts have to say about us

Not convinced? Here are more reasons to choose Freshservice.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Asset life cycle management feature in Freshservice Asset life cycle management feature in Freshservice
Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Analytics Dashboard in Freshservice Analytics Dashboard in Freshservice

Not convinced? Here are more reasons to choose Freshservice.

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Manage assets from a single pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

Asset life cycle management feature in Freshservice Asset life cycle management feature in Freshservice
Reach users where they are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Make informed decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Analytics Dashboard in Freshservice Analytics Dashboard in Freshservice

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

21-day FREE trial. No credit card required.

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria
Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

  You're in safe hands

The Freshservice impact on our customers