Strategies to Deliver Next-gen

IT Services in a Modern Workplace

While consumer technology experience has been designed to deliver great digital experiences, there seems to be a digital divide in the experiences at work and outside of it. Imagine being so digitally empowered to order food and book a cab but being held back by the digital experiences at work. Enterprise organizations are often plagued with clunky software, poor UI and disjointed process impacting employee morale and productivity.

 The digital, always-on workforce calls for new and improved IT service delivery. This webcast will discuss strategies to improve the IT service experience and highlight emerging technologies that help you deliver IT support at scale.

Attend this session to learn more about : 

1.   The evolving ITSM landscape in the experience economy

2.   4 pillars of delightful IT service experience

3.   Delivering IT services at scale 


volker otto volker otto

Volker Otto

Vice President & Head of IT at Powerschool

alan berkson alan berkson

Alan Berkson

Community Outreach, Freshworks