SMB IT Service Management

Deliver Hassle-Free Service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Build powerful automation with ease using drag and drop actions on an intuitive canvas.
Empower end-users to help themselves with a smart knowledge base integrated into the self-service portal.
See and manage your projects in real-time with powerful visualization.
Boost productivity by automating workflows for approvals, incidents, problems, changes, and releases.

image depicting ticketing with freshservice

Manage Assets from a Single Pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

Gain insight into the past and current usage of assets with an auto-populated activity log
Build asset relationships with ease to pinpoint redundancies and identify dependencies.
Auto-detect assets on your network with a ready-to-use discovery probe.
Forget asset misplacement with a unique barcode generator and scanner (with the mobile app).

Reach Users Where They Are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

Increase support availability via native integrations with the most popular collaboration tools.
Deliver consumer-like digital experiences at the workplace with the service catalog and unified request portal
Provide a uniform support experience with emails, requests, and queries seamlessly converting into tickets and flowing into a central ticket queue.

Make Informed Decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Improve IT performance with AI-powered analytics across ITIL modules.
Get the right information at the right time with robust, scheduled reporting.
Visualize data on a central dashboard to get a bird’s eye view of IT performance.
Monitor and report website uptime with Freshping through seamless integration.

Get Started Without Missing a Beat

Onboard teams with zero staff downtime. Continue operations where you left off without training manuals.

Get started right away with a plug-and-play model that is deployed over the cloud, instantly.
Grow worry-free and enjoy product scalability.
Have your queries resolved with 24/7 support.
Forget incompatibilities with integrations on Marketplace.

get started