SMB IT Service Management

Deliver Hassle-Free Service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Leverage both logical and intelligent automations to maximize agent productivity.
Empower end-users to help themselves with a smart knowledge base integrated into the self-service portal.
View and manage your projects in real-time with powerful visualization.

image depicting ticketing with freshservice

Manage Assets from a Single Pane

Remove manual hours in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

Gain insight into the past and current usage of assets with an auto-populated activity log.
Build asset relationships with ease to pinpoint redundancies and identify dependencies.
Auto-detect assets on your network with a ready-to-use discovery probe.
With the barcode scanner in the Freshservice mobile app, you can track your assets on the go.

Reach Users in the Channels of Their Preference

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

Increase support availability via native integrations with the most popular collaboration tools.
Deliver consumer-like digital experiences at the workplace with the service catalog and unified request portal.
Provide a uniform support experience with emails, requests, and queries that seamlessly converts into tickets.

Make Informed Decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Improve IT performance with AI-powered analytics across ITIL modules.
Get the relevant information at the right time with robust, scheduled reporting.
Visualize data on a central dashboard to get a bird’s eye view of IT performance.

Get Started With Ease

Onboard teams with zero staff downtime. Continue operations where you left off without training manuals.

Get started right away with a plug-and-play model that is deployed over the cloud.
Grow worry-free and enjoy product scalability.
Have your queries resolved with 24/7 support.
Extend capabilities with integrations on Marketplace.

get started