Benefits of Freshservice SaaS service desk software

Software-as-a-service (SaaS) ITSM is slowly taking over the enterprise. Most corporates have started switching from on-premise software applications to hosted cloud services. Why so?
Freshservice SaaS is your service desk on the cloud. You and your agents need not worry about missing out on any important tickets even when on the move, or when on breaks.

Interesting facts about ITSM

Why your Enterprise needs SaaS ITSM?

  • Enables IT organization to provide best ITSM service to its users
  • Transparent, simple monthly pricing
  • Secure data and privacy on cloud
  • Immediate resolutions prioritizing the tickets
  • Easy to administer
  • Automated updates and notifications
  • Accessible from anywhere, anytime
Cloud based service desk

Customers expect prompt responses and immediate solutions. Your agents should be accessible all the time. Cloud based service desk makes it simpler. You can reduce your IT support costs by outsourcing hardware and software maintenance, and protect your customers’ privacy while providing a secure and reliable service.

No installation & upgrade hassle

Scale your business to enterprise class with remote hosting. Remove the need for your organization to invest in setting up servers and licenses. You no longer need to worry about software updates, maintenance, bug fixes and patches. Keep your data secure and without any possibility of hacking.

Easy customization

Store everything in a centralized location. Save time spent on maintaining the infrastructure, and on planning and deployment. Customize the application to suit your business needs without meddling with the existing setup. The ability to upgrade or downgrade at several intervals based on your requirements is a huge plus.