The all in one customer engagement suite
Simplify day-to-day operations with a service desk that streamlines requests, automates repetitive tasks and delivers seamless communication across the organization.
Enable internal users to effectively engage with other users across different business functions through an intuitive self-service portal that triggers automation of tasks, workflows, and request fulfillment. Automate mundane tasks to eliminate clerical errors and offer multiple services for different departments through the user-friendly service catalog to place and receive requests.
Build a comprehensive knowledge base with solutions to incidents and problems that can be used effectively across all business functions. Control privacy levels within the knowledge base and manage the visibility of information and articles by keeping them private or public, or even restricting access to certain roles.
Effectively manage projects from planning to execution through a robust project management module. Organize projects into tasks and nested subtasks for easy assignment to individual owners or even collaborators. Streamline individual and team based workflows for greater transparency and heightened collaboration within and across teams in real-time.
Monitor activity progress and other parameters of business-critical projects in real-time to stay on top of important updates and milestones. Manage SLA violations with automation and gain visibility into service delivery by tracking performance against SLAs. Perform workload analysis, improve staffing decisions and make process improvements with powerful reporting and dashboards.
Setup and configure at ease with a modern and intuitive UI that requires minimal to no training
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Access all relevant knowledge and information from anywhere, on any device
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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