One solution for all your problems

Streamline Request Management

Enable internal users to effectively engage with other users across different business functions through an intuitive self-service portal that triggers automation of tasks, workflows, and request fulfillment. Automate mundane tasks to eliminate clerical errors and offer multiple services for different departments through the user-friendly service catalog to place and receive requests.

Empower Users With Information

Build a comprehensive knowledge base with solutions to incidents and problems that can be used effectively across all business functions. Control privacy levels within the knowledge base and manage the visibility of information and articles by keeping them private or public, or even restricting access to certain roles.

Drive Transparency & Better Collaboration

Effectively manage projects from planning to execution through a robust project management module. Organize projects into tasks and nested subtasks for easy assignment to individual owners or even collaborators. Streamline individual and team based workflows for greater transparency and heightened collaboration within and across teams in real-time.

Improve Visibility & Decision-making

Monitor activity progress and other parameters of business-critical projects in real-time to stay on top of important updates and milestones. Manage SLA violations with automation and gain visibility into service delivery by tracking performance against SLAs. Perform workload analysis, improve staffing decisions and make process improvements with powerful reporting and dashboards.

The Freshservice Advantage

Easy Customizable Setup

Setup and configure at ease with a modern and intuitive UI that requires minimal to no training

Multi-channel Support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Information At Your Fingertips

Access all relevant knowledge and information from anywhere, on any device

Top Rated ITSM Software

The Freshservice impact on our customers

Trusted by over 10,000 customers