For your Customers
For your Employees
Freshworks Neo
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
North America
Europe
Latin America
Asia Pacific
Size
Use Cases
Teams
Industries
Manage IT services of multiple companies seamlessly with Freshservice! Freshservice lets you customize for every customer.
Switch to MSP mode within Freshservice without losing any functionality. Add companies that you manage, and associate relevant contacts to a company. Create one or more email inboxes to communicate with your customers. Automatically associate new users with a company, based on their email domains.
Create multiple portals for your customers, each with a unique URL and a customized user interface. Customize these portals with themes and knowledge base articles specific to each customer. Enable single sign-on functionality for these portals. Access the tickets created from each of these portals as a consolidated list in the Tickets module.
Provide your customers with a smart, hassle-free portal, similar to shopping. Categorize your service offerings into relevant service categories. Automate and simplify the request fulfillment process with a workflow automator.
Freshservice Marketplace (link to the marketplace) supports third-party integrations for time tracking, billing, customer contract hours management, remote assistance, and more.
Setup and configure at ease with a modern and intuitive UI that requires minimal or no training.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in-person.
Access all relevant knowledge and information from anywhere, on any device.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
Advertising
IT, HR, Facilities
300%
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
E-commerce
HR, DevOps, IT
99%
“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
Human Resources
IT
96%
“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”
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