Freshservice for Managed Services Providers

Manage Multiple Customers

Switch to MSP mode within Freshservice without losing any functionality. Add companies that you manage, and associate relevant contacts to a company. Create one or more email inboxes to communicate with your customers. Automatically associate new users with a company, based on their email domains.  

Configure Multiple Support Portals

Create multiple portals for your customers, each with a unique URL and a customized user interface. Customize these portals with themes and knowledge base articles specific to each customer.  Enable single sign-on functionality for these portals. Access the tickets created from each of these portals as a consolidated list in the Tickets module.

Provide an Intuitive Service Catalog

Provide your customers with a smart, hassle-free portal, similar to shopping. Categorize your service offerings into relevant service categories. Automate and simplify the request fulfillment process with a workflow automator.

Improve Productivity with Apps and Integrations

Freshservice Marketplace (link to the marketplace) supports third-party integrations for time tracking, billing, customer contract hours management, remote assistance, and more.

The Freshservice Advantage

Easily Customizable Setup

Setup and configure at ease with a modern and intuitive UI that requires minimal or no training.

Multi-Channel Support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in-person.

Information at your Fingertips

Access all relevant knowledge and information from anywhere, on any device.

The Freshservice Impact on our customers

Trusted by over 100,000 customers