All Features MSP

Manage Multiple Clients

Switch your Freshservice account to the MSP mode and start managing your clients from a single platform. Add all the companies who you provide your services to, and map them with the relevant contacts. 

 

 

Configure Multiple Support Portals

Make your clients feel special by landing them on a portal dedicated to them. You can achieve this by creating multiple portals with unique URLs, and customize the user interface for each of your clients. Enable your clients to interact with their portal in the language of their choice. 

 

Present a Shopping Cart Experience

Replace the pain of writing long emails by providing your clients with a smart, hassle-free portal that's similar to e-commerce sites. Categorize your service offerings into relevant service categories to make the experience easier. 

 

 

Achieve More with Apps and Integrations

Stay on a single pane of glass to accomplish client contract management, billing, time tracking, remote assistance and more, using Freshworks Marketplace. 

 

All That You Need to Manage Your Clients

Multi-channel Support

Enable your clients to reach out to you from anywhere. Be available to them across platforms, and ensure that you space out your requests across channels like email, phone, chat, portal, and feedback widget. 

Workflow Automator

Use your time efficiently, by automating repetitive tasks. Go code-less and quickly set up as many workflows as you require using drag and drop configuration.

Asset Management

Maintain a repository of your clients’ hardware and software details and monitor them automatically using Freshservice’s asset management. 

Satisfaction Surveys

Stay on top of what your clients think about the services and support you provide. Align your goals and metrics with the results of the satisfaction survey.

Time Tracking

Track the duration of effort you’ve put in  for your clients. Easily integrate with billing tools to invoice your clients. 

Analytics

Analyse and get deeper insights about your business with Analytics. Customize it according to your needs and get a better understanding of your organization’s performance.

Project Management

Track and manage all client projects right from inside Freshservice. Visualize the tasks against a timeline view, and plan your work with Gantt charts.

Knowledge Base

Deflect tickets by setting up an enriched knowledge base. Populate solution articles with answers to FAQs that will help your clients get instant assistance. 

ITIL

Streamline your client support process and make it more powerful by aligning it to ITIL.