Freshservice's sleek new user management module takes your service desk to the next level
The Healthcare industry, being one of the busiest and most important private/public services demand the most attention and the highest quality of resources to succeed. You know there is no scope for mistakes and nothing less than perfection will work. In such a high risk environment, a systematic workflow that manages time & resources effectively is imperative. There are lives at stake - distressed patients and their relatives approaching for advice, follow up or with some queries. You can’t ignore them or take your own time to respond, not with so much at stake. Even forgetting the times when you would be overburdened with requests or complaints, how are you going to sort through all of them and respond in a short span of time?
What is User Management?
The most important component for any company is to ensure that their ITSM is functioning smoothly and does its basic operations well. The IT help desk software is designed for users to contact IT services whenever any problem arises. In order to make this process simpler, you need a system that can handle your users and deliver the request with a proper workflow.Freshservice User Management takes care of this for you. With various components that make your service desk experience smooth and user friendly.
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Auto-suggest related solutions when the uAuto-assign tickets to agents
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Define workflows based on urgency and priority
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Submit tickets without any login credentials
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View public solutions without logging
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Login to your support portal with Google credentials
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Auto-suggest related solutions when the user creates a new ticket