Enhance and collaborate your IT support system with social networking
Freshservice Social IT Management provides you different ways to improve communication, solve problems and decision-making process. It offers you different mediums for monitoring your internal and external social media software right through your service desk. Bring your IT and business together with better communication to create a healthy working atmosphere and seamless workflow. Social IT collaboration focuses on creating social network and building teamwork without any geographical and departmental boundaries. Establish much more effective and efficient communication system within IT, between IT and the enterprise, and IT staff and the end users. This works great wonder for your ITSM to enhance your customer expectations of IT organization and service delivery with a social channel for customer interactions.
Earlier knowledge was shared offline when information and solutions were passed on to the one seeking advice across your desk. Now modern technology has taken over not only our personal but also professional life. Bridge your communication gap with various mode of communication like chat, forums, social network, knowledge base sharing. At an enterprise level, your agents aren’t always going to be free and simultaneously, there will be many trivial issues that will keep cropping up with the end users. You need to sort it out with time efficiency and with added advantage of cost-cutting. This is where Social IT support plays an integral part. Provide a platform on the operational front and let end users help sharing and solving their queries. Build a strong network with end users interacting with IT operation teams and different departments actively coordinating with each other.