For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Freshservice uncomplicates ITSM with its intuitive, intelligent, and right-sized service management solution
Meet employees in the channel of their choice, enabled with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
Equip your service management platform with ITIL-aligned capabilities to respond to changes faster, improve reliability, and proactively predict and prevent issues.
Track and assess agent performance and service desk metrics holistically with analytics, build reports from scratch, and get quick insights using curated reports.
Create contextual and intelligent experiences through AI to improve process efficiency and service agility. Enable agents with ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives.
Eliminate repetitive tasks and manual processes that lead to productivity hurdles for your IT team and drive service efficiency using no-code workflows and powerful automations.
Leverage the power of our enterprise-grade AI engine—Freddy by making smarter service desk decisions, increasing agent productivity, and elevating employee experiences.
Create out-of-the-box-connectors, SDKs, and API configurations to scale without dependency on our integrated Marketplace and Neo Platform.
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