The all in one customer engagement suite
Freshservice uncomplicates the workload of your IT team with its easy to use and intuitive service desk.
ITIL Change management will make managing change, throughout its lifecycle, a walk in the park. Automating change approvals, managing daily change tasks, deploying change or rolling it back as part of a contingency plan can be effortlessly done.
More often than not, the IT agents are weighed down with issues and requests from end-users than can be avoided. The extensive knowledge base feature of Freshservice provides easy to understand and simple to follow steps that can empower end-users to help themselves.
With the service catalog feature of Freshservice, the end-users can pick and choose the services required with ease. End-users will find it very easy to select the required service because the experience is based on that of a e-commerce shopping experience.
Repetitive tasks and manual processes that your IT team performs can be automated with the simple drag and drop action of workflow automator.
Record, track and prioritize IT issues with ease and provide support for issues raised via email, self-service portal, phone, chat, or in person.
Your IT team can move from providing reactive ITSM to proactive ITSM with the help of problem management feature by identifying and eliminating recurring issues.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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