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Freshservice uncomplicates the workload of your IT team with its easy to use and intuitive service desk.
Intelligent service desk software for all your IT requirements
Modern consumers are becoming increasingly intolerant of antiquated, unintuitive systems and their lack of depth and maturity. Keeping up with rising expectations requires a modern & intelligent platform that aligns with industry best practices (ITIL) to achieve faster time to value with powerful workflow and process automation capabilities. Freshservice ensures this with a modern, mature and intelligent platform.
ITIL Change management will make managing change, throughout its lifecycle, a walk in the park. Automating change approvals, managing daily change tasks, deploying change or rolling it back as part of a contingency plan can be effortlessly done.
More often than not, the IT agents are weighed down with issues and requests from end-users than can be avoided. The extensive knowledge base feature of Freshservice provides easy to understand and simple to follow steps that can empower end-users to help themselves.
With the service catalog in Freshservice, the end-users can pick and choose the services required with ease. End-users will find it easy to select required services with an experience modelled after an e-commerce website.
Repetitive tasks and manual processes that your IT team performs can be automated with the simple drag and drop action of workflow automator.
Record, track and prioritize IT issues with ease and provide support for issues raised via email, self-service portal, phone, chat, or in person.
Your IT team can move from providing reactive ITSM to proactive ITSM with the help of problem management feature by identifying and eliminating recurring issues.
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