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The Freshservice Advantage

Platform

Cloud-based, ITIL aligned, and enables HIPAA compliance

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Partnership

The Freshworks Promise -

With you at every step of the way

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Pricing 

A transparent pricing model

that scales as you grow

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Empower front-line workers, on-the-go

Build on-call IT services for around-the-clock operations and a mobile workforce

  • Be available to doctors, nurses and other hospital staff from multiple channels -like Chat, Slack, email, mobile and tablet

  • Give your end-users a mobile app for iOS and android to access the service catalog and self-service request portal, on-the-go

  • Allow your IT agents to respond and resolve tickets remotely with an agent-specific mobile application 

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Create a clinical IT service experience

Allow clinicians to focus on patient care by making hospital IT, automated and efficient

  • Connect systems and integrate IT and non-IT silos to build a single source of truth for the hospital 

  • Automate mundane tasks and workflows to make IT effective at scale 

  • Streamline request fulfillment and associated approval, notification and task workflows across multiple dep

  • Guarantee support to critical clinical processes by managing IT proactively with advanced SLA management 

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Deliver fast, secure & reliable IT services

Deliver services at scale and speed with a best-of-breed cloud solution

  • Mitigate outages and ensure hospital-wide service continuity by moving to the cloud 

  • Safeguard patient health information (PHI) with ITSM capabilities that enable HIPAA compliance

  • Deliver secure IT services with role-based permissions and granular access controls

  • Maintain an auditable trail of transactions with a single system of record 

deliver services at scale and speed with a best of breed cloud solution deliver services at scale and speed with a best of breed cloud solution
Diagnose and triage IT performance 

Monitor the health of IT in real-time with robust reporting and advanced analytics

  • Proactively diagnose underlying issues with integrated alert management 

  • Measure and visualize that matter on engaging custom dashboards

  • Take data-driven action to improve IT service quality and customer satisfaction

monitor the health of it in real time with robust reporting and advanced analytics monitor the health of it in real time with robust reporting and advanced analytics

Freshservice for Healthcare | Resource Center

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See how the Freshworks ITSM platform can help you drive superior patient outcomes

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