Join over 40,000 businesses in using Freshworks to transform the service experience

 
Build a one-stop-shop of campus-wide services

 Make student and faculty life easier with a single point of access to information, announcements, and services across the campus

  • Give students one place to go to for all campus services ranging from application access to hostel facilities and more with the service catalog

  • Allow students and faculty to access answers they need quickly by hosting FAQs, campus guides, etc. on the integrated self-service portal 

  • Fulfill service requests with complete context and end-to-end visibility with request fulfillment workflows and custom fields

Deliver IT support anytime, anywhere

Provide round-the-clock support to students, faculty, and parents with a multi-channel service delivery strategy. Deliver fast, accurate, and reliable IT support by reaching users anytime, anywhere

  • Allow students to access IT support from multiple touchpoints such as Slack, Teams and other intranet portals 

  • Deliver a mobile-first IT support experience for on-the-go students and faculty 

  • Extend constant assistance with chatbots, virtual agents, and intelligent knowledge base capabilities

  • Engage students with conversational interfaces across the self-service portal, service catalog and collaboration tools

 
Ensure service continuity across the campus 

Minimize disruption of campus services with end-to-end visibility across IT services, applications, and infrastructure to proactively gauge the service impact of infrastructure issues and changes

  • Optimize service availability and performance with a closed-loop incident, problem and change management system

  • Forecast and eliminate service outages to improve service health with integrated alert management 

  • Track critical metrics and make data-driven decisions in moments that matter to ensure continual service improvement

 

Boost IT support staff productivity

Free up staff to focus on strategic campus initiatives by automating routine, repetitive tasks. Supercharge IT staff with intelligent and robust automation to work smarter and faster 

  • Effortlessly build powerful workflow automation with simple drag-and-drop actions and zero coding effort 

  • Build visibility into IT processes with structured, automated workflows across multiple stakeholders

  • Foster collaboration amongst agents from central IT, local IT, and other campus departments to accelerate resolution times

Top Rated Helpdesk Software 

The Freshservice impact on our customers