Freddy AI for CX
Automate with AI across the CX lifecycle to build effortless customer experiences.
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Shift focus from mundane HR administrative processes to strategic high-value people initiatives such as employee retention and workforce planning.
Increase HR team productivity by streamlining and automating tactical employee lifecycle processes such as onboarding, off-boarding, transitions, role changes, relocations and terminations to enable HR personnel pivot their focus and time on strategic people-driven initiatives such as talent retention and employee development.
Heighten HR efficiency by offering employees a flexible self-service portal to access all necessary HR information in one place such as vacation policies, company guidelines, expense policies, employee benefits and how-to guides. Create a robust knowledge base to help employees find contextually-relevant answers and save the HR personnel time from solving the same problem twice.
Improve HR experience by standardizing employee request management process with an intuitive service catalog that offers a smart, hassle-free way of requesting pre-defined HR services that employees need to be effective. Automate reporting and workflows to auto-assign ticket requests to the right HR representatives or groups and setup multi-level approvals.
Nurture employee trust and privacy in the form of custom access rights and controls across all employee information entered and viewed within the organization. Configure and define role-based employee access to all data and documents with customisable security protocols and access settings to ensure that only relevant people can view, edit, add or delete certain data.
Setup and configure at ease with a modern and intuitive UI that requires minimal to no training
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Access all relevant knowledge and information from anywhere, on any device
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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