For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
No more complaints! Get appreciated for being a cool HR Team.
“You guys are not easy to reach!”
“I don’t get quick responses when I submit a request to the HR”
“My onboarding process involved a lot of running around, and it took me forever to get to my seat.”
If you’re from the HR team and you keep hearing these from your employees, it's time to hit refresh on the way you do things.
The collaboration amongst teams like HR, IT, facilities are stitched well to give the process an easy flow. You can now be independent and not look at the IT teams to set things up for you. Get your hands dirty and configure the onboarding flow as you like!
HR can now help employees help themselves with a fully loaded knowledge base in place. For any frequently asked questions like the leave policies, employee handbook, maternal leave policies etc, the employees can get answers real quick just by searching for it in the knowledge base.
Requesting for services are now made fancy! Let’s say an employee wishes to move team, he can simply request for the “move team” option right from the service catalog and initiate the process! What’s more cooler? The manager’s approval process can also be automated!
Here’s a glimpse of our HR service items!
Setup and configure at ease with a modern and intuitive UI that requires minimal to no training
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Access all relevant knowledge and information from anywhere, on any device
Gartner Magic Quadrant ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”
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