Gmail gadget linked to your service desk saves time spent on switching tabs
Does it bother you that each time a requester sends an email, you have to switch tabs to your service desk? Why bother, when you can manage everything right through your email. All that the existing customers need to do is link Freshservice with the Google marketplace app. What more, you can add the widgets to all the sub-domain emails. Once you setup the Freshservice Gmail gadget, all your agents in your service desk can see the widget in their incoming mails.As soon as the agents receive an email from the requester addressing any issue, you can create ticket or view the status right through the Gmail widget. But, you can’t change or edit any details directly. Link these email requests directly to your service desk and save time spent on switching between different tabs.
How does Freshservice Gmail Gadget works