Freshservice for ESM

Provide services using a consolidated Service Catalog

Categorize different services you provide into relevant service categories and add items under each category. Configure specific workflows for each service item and automate these.  Enable employees to effectively engage with your team through an intuitive self-service portal. Increase self-service within your organization by providing your users a conversational interface to search for solutions and to file requests.

Efficient access control through agent groups  

Restrict tickets and assets visibility based on user grouping. For example, IT will not be able to access HR related tickets, which helps in maintaining the privacy of sensitive information. Automation enables efficient ticket assignment to respective groups.

Improve decision-making process with Analytics

Monitor service desk performance and other Key Performance Indicators in real-time to stay on top of important updates and milestones. Create scheduled reports to automatically receive relevant reports in your inbox. Take strategic decisions and process improvements with Freshservice’s powerful analytics tools.

Collaborate among peers with Team Huddle

Start a conversation with your peers using Team Huddle within the ticket window. Include your teammates or colleagues from other departments by simply ‘@mentioning’ them. Work on the ticket together without having to switch between multiple tools.

The Freshservice Advantage

Easily Customizable Setup

Setup and configure at ease with a modern and intuitive UI that requires minimal or no training.

Multi-Channel Support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in-person.

Information at your Fingertips

Access all relevant knowledge and information from anywhere, on any device.

The Freshservice Impact on our customers

Trusted by over 100,000 customers