The all in one customer engagement suite
Handle IT and non-IT issues with Incident Management & Service Request Management and provide smart resolution to users. In addition to IT teams, Freshservice can be used by the HR, Legal, Finance, and Travel departments, among others.
Categorize different services you provide into relevant service categories and add items under each category. Configure specific workflows for each service item and automate these. Enable employees to effectively engage with your team through an intuitive self-service portal. Increase self-service within your organization by providing your users a conversational interface to search for solutions and to file requests.
Restrict tickets and assets visibility based on user grouping. For example, IT will not be able to access HR related tickets, which helps in maintaining the privacy of sensitive information. Automation enables efficient ticket assignment to respective groups.
Monitor service desk performance and other Key Performance Indicators in real-time to stay on top of important updates and milestones. Create scheduled reports to automatically receive relevant reports in your inbox. Take strategic decisions and process improvements with Freshservice’s powerful analytics tools.
Start a conversation with your peers using Team Huddle within the ticket window. Include your teammates or colleagues from other departments by simply ‘@mentioning’ them. Work on the ticket together without having to switch between multiple tools.
Setup and configure at ease with a modern and intuitive UI that requires minimal or no training.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in-person.
Access all relevant knowledge and information from anywhere, on any device.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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