For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Categorize different services you provide into relevant service categories and add items under each category. Configure specific workflows for each service item and automate these. Enable employees to effectively engage with your team through an intuitive self-service portal. Increase self-service within your organization by providing your users a conversational interface to search for solutions and to file requests.
Restrict tickets and assets visibility based on user grouping. For example, IT will not be able to access HR related tickets, which helps in maintaining the privacy of sensitive information. Automation enables efficient ticket assignment to respective groups.
Monitor service desk performance and other Key Performance Indicators in real-time to stay on top of important updates and milestones. Create scheduled reports to automatically receive relevant reports in your inbox. Take strategic decisions and process improvements with Freshservice’s powerful analytics tools.
Start a conversation with your peers using Team Huddle within the ticket window. Include your teammates or colleagues from other departments by simply ‘@mentioning’ them. Work on the ticket together without having to switch between multiple tools.
Setup and configure at ease with a modern and intuitive UI that requires minimal or no training.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in-person.
Access all relevant knowledge and information from anywhere, on any device.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”
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