Trusted by thousands of customers around the world

Consumerize org-wide service experience 

  • Elevate the service experience with conversational interfaces across the self-service portal, service catalog and collaboration tools 

  • Empower employees to help themselves with intelligent knowledge base capabilities and AI-powered self-service

  • Deliver consumer-like digital experiences at the workplace with the service catalog and unified request portal

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Service management that scales, without the complexity

200,000+

daily ticket interactions

120+ countries

where customers are served

32 languages

supported

13 offices

across 5 continents

3000+

Employees

2.5+ Million

API calls serviced every day

Automate and deliver at scale

  • Reduce costs and agent workload with advanced capabilities such as Workflow Automator and Observer 

  • Improve self-service and augment support with virtual agents and Freddy, our AI-powered chatbot to ensure real-time, consistent and personalized interactions

  • Effortlessly build powerful workflow automation with simple drag-and-drop actions and zero coding effort 

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Make service management proactive

  • Save costs and eliminate delays and major service outages by predicting potential SLA violation and alerting agents

  • Assess impact quickly with automatically assigned risk scores that are based on the business criticality of associated CI and create visual maps for quick insights. 

  • Orchestrate immediate action by alerting the right agents for resolving priority problems

 

Keep data secure

  • Store your encrypted data in your preferred country  

  • Option to enforce SSO via SAML

  • Reduce the risk of uncertainties with out-of-the-box test environments

  • Track all the support activity with audit logs  

  • Compliant with HIPAA, GDPR, SOC2, ISO 27001, TRUSTe, Privacy Shield

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Make informed decisions

  • Custom dashboards that can be built using out-of-the-box KPIs or custom KPIs from a simple drag-and-drop interface

  • Elevate IT performance armed with actionable insights on ITSM and ESM processes

  • Configure role-based dashboards to give users the relevant data to perform their roles

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Power to scale

  • Leverage the  Freshworks platform to deliver a secure, stress-free solution for your modern enterprise.

  • Execute your strategy on a cloud platform that can handle your scale, volume, and complexity.

  • Connect all your tools and data you rely on with our extensive ecosystem solutions, marketplace apps, and robust API for integration.

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