Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Your workforce is changing. Transform with Freshservice to a proactive IT service culture.
With organizations reopening offices, here is an app to help you take the first step to prepare for a new normal
Elevate the service experience with conversational interfaces across the self-service portal, service catalog and collaboration tools
Empower employees to help themselves with intelligent knowledge base capabilities and AI-powered self-service
Deliver consumer-like digital experiences at the workplace with the service catalog and unified request portal
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daily ticket interactions
where customers are served
across 5 continents
API calls serviced every day
Reduce costs and agent workload with advanced capabilities such as Workflow Automator and Observer
Improve self-service and augment support with virtual agents and Freddy, our AI-powered chatbot to ensure real-time, consistent and personalized interactions
Effortlessly build powerful workflow automation with simple drag-and-drop actions and zero coding effort
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Save costs and eliminate delays and major service outages by predicting potential SLA violation and alerting agents
Assess impact quickly with automatically assigned risk scores that are based on the business criticality of associated CI and create visual maps for quick insights.
Orchestrate immediate action by alerting the right agents for resolving priority problems
Store your encrypted data in your preferred country
Option to enforce SSO via SAML
Reduce the risk of uncertainties with out-of-the-box test environments
Track all the support activity with audit logs
Compliant with HIPAA, GDPR, SOC2, ISO 27001, TRUSTe, Privacy Shield
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Custom dashboards that can be built using out-of-the-box KPIs or custom KPIs from a simple drag-and-drop interface
Elevate IT performance armed with actionable insights on ITSM and ESM processes
Configure role-based dashboards to give users the relevant data to perform their roles
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Leverage the Freshworks platform to deliver a secure, stress-free solution for your modern enterprise.
Execute your strategy on a cloud platform that can handle your scale, volume, and complexity.
Connect all your tools and data you rely on with our extensive ecosystem solutions, marketplace apps, and robust API for integration.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
Trust and ease of business are paramount to any partnership. At Freshworks, our product expertise is complemented by our ability to nurture meaningful relationships to build customers for life.
Our business assurance: The Freshworks Promise, folds across our products, our platform, and our approach to partnership.
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