Freddy AI for CX
Automate with AI across the CX lifecycle to build effortless customer experiences.
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Collaborate with geographically distributed teams without the complexity. Hit deadlines with complete visibility and control over all your marketing projects. Build a high-performing team by identifying bottlenecks and removing redundancies with data-driven insights
Gain complete visibility into incoming requests, ongoing campaigns and future projects. Gain clarity and be informed at all times on open projects, relevant tasks and timelines. Replace endless excel sheets with automated workflows to guide work from request to execution. Categorise incoming requests by team, prioritise by due date and assign to the relevant team member based on workload. Collaborate without confusion by building visibility into your marketing process. Accelerate output with intelligent ticketing and digital workflows.
Build a central portal to manage company-wide incoming marketing requests without the chaos of endless email chains. Consolidate your marketing and design teams and tools onto a single platform. Allow members to access different marketing technology from a single place without any dependencies. Publish brand guidelines to ensure marketing consistencies. Improve resource visibility for global marketing teams. Setup a repository of your brand assets, event swag, business cards etc to scale and standardise your marketing efforts.
Stay on top of your projects with in-built project management capabilities. Track status updates, view pending and open projects to ensure no requests fall through the cracks. Work across cross-functional teams with optimal collaboration and complete context. Build visibility into the marketing process with reports and dashboards. Use data to optimise processes by identifying what’s working and where there is room for improvement. Build well-oiled marketing processes back by data-driven insights.
Use a helpdesk that gets the job done without you having to break a sweat Get your helpdesk up and running with zero coding effort. Reduce IT dependencies with hassle-free maintenance, zero downtime and minimal training. Self-configure new workflows to adapt to changing business processes with preset templates and visuals workflows. With a modern, intuitive user experience, focus on your work, not the software.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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