Empower legal teams to enable business growth
Streamline legal service management, collaborate efficiently with business teams, and automate repetitive tasks for fast, efficient legal services
Freshworks named a Strong Performer in the
Forrester Wave Enterprise Service Management in Q4 2021
Publish a catalog of legal requests across services like document reviews, approvals or advice for easy access to raise queries. Auto-assign requests to the right subject matter expert, respond with AI-powered suggestions, and drive quick resolution.
Promote self-service by deflecting recurring employee queries with a 24/7 virtual agent that understands employee intent and offers relevant knowledge articles on policies and processes to resolve employee queries.
Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce delays.
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, and get valuable insights with real-time metrics to make informed decisions and drive continuous improvements.
Manage service delivery and projects in a single platform to deliver better business results. Stay on top of project timelines, track time spent on tasks, seamlessly collaborate with your team, and get a holistic view of deliverables to precisely plan and execute.
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