The all in one customer engagement suite
Streamline and automate HR processes for efficient service delivery and a productive employee experience. From on-boarding new employees to managing ongoing requests, coordinate with optimal efficiency and execute with minimal errors. Deliver fast, scalable and secure services to your employees across teams, office locations and time zones
Help new employees become productive from day 1 with synchronised orchestration. Bring IT, facilities and hiring managers on the same page with cross-functional onboarding workflows. Easily set up and manage associated tasks and approvals, coordinate across multiple teams with all the necessary information, tools and access. Go from siloed operations and multiple conversations to becoming a single collaborative unit to improve visibility and reduce onboarding friction.
Help employees to help themselves, anytime and on any device. Set up an HR portal to centralise request management and allow employees to submit HR requests from any device, through any channel. Receive, categorise and prioritise requests with preset rules. Consolidate all HR related applications for employees to login and use, without having to depend on your HR department. Create a library of FAQs on leave policies, health insurance, benefits and more to promote employee self-service.
Automate the trivial many HR tasks to allow your team to better focus on the vital few initiatives. Eliminate time wasted on manual and menial tasks by using digital workflows to guide work through the process. Build preset rules for tasks, approvals and make work flow. Leverage marketplace integrations to key HRM tools like Workday and more to digitise processes from start to finish. Let automated workflows do the heavy lifting for you while you focus on business-critical HR initiatives.
Ensure that only relevant people can view, edit, add or delete certain data. Acknowledge employees’ personal data and build employee trust. Ensure data privacy with custom access rights and controls across all employee information entered and viewed within the organization. Configure and define role-based access to all data and documents with customizable security protocols and access settings.
Use a helpdesk that gets the job done without you having to break a sweat. Get your helpdesk up and running with zero coding effort. Reduce IT dependencies with hassle-free maintenance, zero downtime and minimal training. Self-configure new workflows to adapt to changing business processes with preset templates and visuals workflows. With a modern, intuitive user experience, focus on your work, not the software.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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