Accelerate finance teams to offer frictionless services
Streamline finance service management, improve business partner collaboration and automate day-to-day processes for fast and efficient service delivery
Why Freshservice for Finance?
Experience
Empower
Elevate
Freshworks named a Strong Performer in the Forrester Wave Enterprise Service Management in Q4 2021
Move from messy emails to audit-ready processes
Publish a catalog of finance requests across services like finance, procurement or employee expenses for easy access to raise queries. Auto-assign requests to the right subject matter expert, respond with AI-powered suggestions and drive faster resolution.
Automate redundant tasks for multiplied productivity
Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce delays.
Unburden your team with precise documentation
Drive a culture of self-service by deflecting recurring employee queries with a 24/7 AI agent that understands employee intent and offers relevant knowledge articles to guide and equip employees with the right information.
Uncomplicate projects with unclouded accountability
Manage service delivery and projects in a single platform to deliver better business results. Stay on top of project timelines, track time spent on tasks, seamlessly collaborate with your team, and get a holistic view of deliverables to precisely plan and execute.
Minimize risk and maximize visibility
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, and get valuable insights with real-time metrics to make informed decisions and drive continuous improvements.
This is why we do what we do
We use Freshservice in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted.
Today, as more departments like Finance and HR come onto Freshservice, usage rates are going up. The COVID-19 pandemic further accelerated the adoption of the solution as employees could no longer physically approach the IT department. Starting this year, there has been a 35% increase in the usage of the portal to raise requests. The IT team also conducts a routine CSAT survey and employees have consistently given them a rating of 95-99%.
We’ve had good feedback from different departments. Beyond the departments we added as part of the launch, Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box.
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Accelerate finance service management with Freshservice
Take a free trial, ask for a personalized demo, or chat with us.Your journey to efficient service delivery is a click away.