The all in one customer engagement suite
Streamline day to day financial processes like account receivables and account payables for improved operational efficiency. Move workloads from paper-clogged processes and messy email threads to a robust internal help desk. Improve quality of work and resolution times, automate repetitive tasks, increase team morale and allow your employees to focus on business-critical initiatives
Move your work from lengthy emails to a helpdesk and automate processes so that your team doesn't have to work on repetitive tasks. Automate and centralise key financial processes like approvals to ensure you are always audit ready. Maintain an up-to-date system of record for financial requests, approvals, add relevant stakeholders. With structured workflows and documented tasks, notes and other details, easily know and document why decisions were made. With robust reporting, identify process bottlenecks and improve resolution times with data-driven insights.
Efficiently capture relevant information, needed for timely resolution of financial requests and claims. Deploy a service catalog to collect structured information upfront and reduce time spent in collecting and clarifying details over lengthy email threads. Automate your workflows and approval processes so that your team can resolve requests faster and better.
Standardise and centralise request management with a request portal. Create a catalog of financial services to centralise request management and route incoming requests to relevant teams. Standardise information and reduce walk-ins and repetitive requestsby publishing FAQs around tax, salary and other common queries on the portal. Broadcast important announcements on the portal and keep everyone informed at all times.
Ensure that only relevant people can view, edit, add or delete certain data. Acknowledge employees’ personal data and build employee trust. Ensure data privacy with custom access rights and controls across all employee information entered and viewed within the organization. Configure and define role-based access to all data and documents with customisable security protocols and access settings.
Use a helpdesk that gets the job done without you having to break a sweat. Get your helpdesk up and running with zero coding effort. Reduce IT dependencies with hassle-free maintenance, zero downtime and minimal training. Self-configure new workflows to adapt to changing business processes with preset templates and visuals workflows. With a modern, intuitive user experience, focus on your work, not the software.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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